Service NOW Developer

What You Will Do in This Role:

• Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
• Translate business and technical requirements into design elements to achieve business objectives
• Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy
• Be a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions
• Drive development in alignment with platform governance and related processes
• Use case design and development in close cooperation with the business
• Provide training on the ServiceNow platform to various stakeholders on new features, and increase awareness of ServiceNow in KION Group
• Work cross‑functionally with other application developers to ensure streamlined data management and integration behaviors

Technology Stack, you will work with:

• ServiceNow Platform – including but not limited to ITSM and CSM
• Integrations with data warehouses, SSO components, SAP, and other enterprise systems

What We Are Looking For:

• Experience in design and implementation of ServiceNow solutions ranging from IT solutions to CSM (Customer Service Management)
• Experience in non‑IT products (e.g., finance) is an advantage
• 5‑8 years of IT/ITSM tool experience with more than 5 years as a ServiceNow developer
• Proven knowledge of ServiceNow integration across different enterprise platforms and middleware
• Experience leading projects and teams in a global setup
• Ability to recommend and advocate solutions to the business and manage stakeholder expectations
• At least 2 Certified Implementation Specialist (CIS) certifications; a ServiceNow Certified Technical Architect (CTA) is an advantage
• Working experience with ITIL and Agile project methodology
• Fluent in English (German is a plus)

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.