Service Manager Mexico (Xico)

Videojet, a Veralto company, is looking for a Service Manager to lead the service team, department, and customer‑service approach for the México operation. The role reports to the Country Manager and will be located in CDMX, working hybrid. The Service Manager will engage teams at all levels, deliver excellence to our customers, and drive the Service P&L.

Responsibilities

• Run and be accountable for the Service P&L and technical stock.
• Provide support and leadership to Project Managers (PMs) and coach PMs on complex field scenarios.
• Guide the Service Department’s strategies to achieve short‑ and long‑term objectives.
• Align the organization and people with the country’s vision and mission.
• Be responsible for customers’ critical issues.
• Coordinate daily business priorities with functional leaders.
• Support service dispatch for planning activities.
• Use the Veralto Enterprise System to improve processes, build standard work, and enhance organizational effectiveness.

Qualifications

• Engineering degree; MBA preferred.
• Fluency in written and spoken English and Spanish.
• Advanced Excel skills.
• ERP knowledge (Oracle preferred).
• CRM knowledge (Salesforce preferred).
• Experience in inventory management.
• Strong sense of accountability, responsibility, and work ethic.
• High commercial acumen and experience managing a P&L.
• High degree of customer focus.
• Good technical competence, able to translate technical requirements and product specifications.
• Strong problem‑solving and continuous improvement mindset.
• Successful team management in a complex matrixed organization.
• Ability to delegate, coach, and develop people.
• Knowledge of the coding and marking industry is an advantage.
• Ability to prioritize and manage both long‑term and short‑term projects.

About Videojet

Videojet is a world leader in product identification, providing in‑line printing, coding, and marking solutions, consumables, and software. Our technologies ensure safety and authenticity for food, beverage, pharmaceutical, and industrial markets worldwide. Videojet is part of Veralto’s Product Quality & Innovation segment, a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

Diversity and Inclusion

At Veralto, we value diversity and the unique perspectives that each associate brings. A diverse workforce helps us meet the needs of our customers and communities worldwide.