Operations Manager Sort Center, Worldwide Operations (San Juan del Río)

Responsibilities

• Own and deliver the operational budget for the whole SC, including safety, productivity, financial planning, labor planning, and operational goals
• Provide strategic level/long-term planning (3, 6, 12 months and 3Yr overview)
• Guide building culture according to leadership principles
• Set clear goals and expectations for Operations and Area Managers
• Measure performance, provide feedback, and hold leaders accountable
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan
• Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network
• Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiatives

Qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of employee and performance management experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• 1+ years of performance metrics, process improvement or lean techniques experience

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