Engineer, Software Applications (Santiago de Querétaro)

Location

Queretaro - Queretaro, Mexico - Avenida 5 de Febrero

Job Family

Engineering

Worker Type

Regular - Permanent

Pay Rate Type

Salary

Career Level

T3

Job ID

R-**********

Description & Requirements

Introduction: A Career at HARMAN Automotive

We're a integral, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow.

At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About the Role

What You Will Do

• L1/L2 Teamcenter support - Incident management and business user support
• Teamcenter platform enhancement packages, updates, upgrades
• Escalation - Escalate unresolved issues to L3 support or development teams, providing detailed documentation of troubleshooting steps and findings.
• Knowledge Base Contribution - Document solutions, create FAQs, and update knowledge base articles to reduce ticket volume and enable self-service for common issues.
• Create test environment for Teamcenter Environments
• Work closely with other Digital organizations for hardware, networking, SSO, integrations, etc.
• Coordinate with Siemens GTAC for software issues.
• Develop Technical Architecture to ensure uninterrupted operation on Teamcenter.
• Health Checks - Perform daily system checks, including monitoring Teamcenter availability, database performance, and server logs, to ensure system stability.
• Integration Support - Troubleshoot and monitor integrations with ERP, CAD (Mentor Graphics, Creo, Catia) and other tools in the ecosystem by ensuring seamless data exchange and functionality.
• Backup and Recovery - Support backup and restoration processes, responding to requests for database recovery or data access.

What You Need to Be Successful

• Minimum of 5 to 8 years of experience in Siemens Teamcenter administration including Active Workspace configuration, configuration, implementation, migrations, upgrades and knowledge in architecture, concepts, components.
• Experience in BMIDE deployments.
• Experience in Administration of modules like Workflow Designer, Query Builder, Organization, Structure Manager, reports.
• Experience in Configuring, managing, and troubleshooting FMS, pool manager, dispatcher, and Store and Forward.
• Experience in configuring SSO, SSL.
• Experience in data migration activities.
• Ability to effectively prioritize and execute tasks in a fast‑paced environment.
• Hands‑on experience in addressing day‑to‑day Teamcenter issues.
• Understanding of FMEA structure and Costing models.
• Basic problem‑solving/Analytical skills in Application issues, Root cause analysis, and Configurations.
• Effective communication & resolve end‑user issues on a day‑to‑day basis and with other IT Teams as needed.

Bonus Points if You Have

• Experience in DevOps and Release management.

What Makes You Eligible

• Bachelor's degree in engineering or equivalent.
• Strong work ethics and principles.
• Team player with positive attitude to succeed.
• Strong aptitude for Digital with broad knowledge of Information Technology.
• Willingness to travel.
• Willing to work in a hybrid environment with office located in Mexico or fully remote.

What We Offer

• Flexible work environment, allowing for full‑time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world‑class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• Tuition reimbursement.
• "Be Brilliant" employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.