Bilingual Customer Service Representative

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con is Everywhere Security Matters

Job Description

We are seeking a Bilingual Customer Service Representative to support our U.S. based Business Development Team in identifying new opportunities and optimizing sales processes. This role is integral to leveraging business intelligence platforms and Salesforce to drive lead generation, enhance growth strategies, and support marketing initiatives.

**PLEASE SUBMIT RESUME IN ENGLISH**

Primary Responsibilities

• Conduct daily business intelligence searches on government and private procurement platforms to identify new business opportunities.
• Generate and distribute daily Opportunity Reports for the Business Development and Inter-Con Leadership Teams.
• Register Inter-Con as a diverse supplier on commercial and government procurement platforms.
• Register Inter-Con on Fortune 500 procurement portals for security guarding services Requests for Proposals (RFPs).
• Update Salesforce with new Minority Business Enterprise (MBE) and vendor registrations.
• Perform on-demand due diligence research to support proposal development.
• Assist in executing marketing campaigns via email and outbound calls.
• Maintain positive, professional relationships with existing and prospective clients.
• Review opportunities to determine officer schedules and staffing plans to assist with cost estimates.
• Implement client engagement strategies across all levels within a targeted opportunity.
• Identify client pain points, concerns, and key priorities through direct contact, leveraging Business Development and Program resources.

Qualifications

• Bachelor’s degree required, with 2-3 years of business development experience required.
• Salesforce proficiency (Salesforce certification is a plus).
• Technologically savvy with experience using MS Office Suite, Intermediate to advanced Excel skills required.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Strong problem-solving and troubleshooting skills, proactive mindset with a strong willingness to learn and take on challenges.
• Ability to prioritize and execute tasks effectively in a high demand setting.
• Excellent customer service skills and ability to interact with Inter-Con executives.

Pay: MX$25,000.00 per month

*PLEASE SUBMIT YOUR RESUME IN ENGLISH*