Call Center Trainer (Hermosillo)

Key Responsibilities

• Training Development: Design and implement comprehensive training programs focused on back-office operations, including patient scheduling, billing, insurance handling, and inventory management.
• Onboarding New Hires: Oversee the onboarding process for new back-office employees, ensuring they understand all relevant systems, workflows, and protocols.
• Ongoing Staff Training: Conduct refresher courses, skills updates, and process improvement training to maintain consistent performance and compliance.
• Process Documentation: Create and maintain updated training materials, manuals, and process documentation for back-office operations.
• Performance Evaluation: Monitor and assess trainees progress, providing feedback and identifying additional training needs.
• Cross-Functional Collaboration: Work closely with other departments, especially clinical teams, to align operational practices and support seamless patient service.

Requirements

• Experience: Minimum of 2 years of experience as a trainer, preferably in training the operations or administrative department.
• Skills: Excellent communication, presentation, and interpersonal skills; capable of training a diverse team.
• Education: Bachelor's degree or relevant certification, if applicable.
• Tech-Savvy: Proficient in Microsoft Office and familiar.
• Language: Bilingual (Spanish and English) preferred to accommodate our client base. Level C1.
• VISA Requirement: Must possess a valid VISA.
• Attitude: Can do attitude with availability to work on-site.

Tipo de puesto: Jornada completa

Sueldo: $18,000.00 - $20,000.00 al mes

Escolaridad: Bachillerato terminado (Deseable)

Experiência: Atención al cliente: 2 años (Deseable)

Idioma: Inglés (Deseable)

Lugar de trabajo: Empleo presencial