Order Entry Specialist

Eaton’s Corporate Sector division is currently seeking a Order Entry Specialist.

What you’ll do

Primary Responsibilities include receiving, analyzing, entering and processing incoming orders on a timely basis while maintaining customer service center and ISO quality standards. Orders generally received via email.

Job Responsibilities

• A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.
• B. Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.
• C. Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.
• D. Close communication with other departments to solve issues about pricing and quoting.
• E. Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.
• F. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.

Qualifications

• Education level required: Bachelor's degree necessary.
• Years and area of experience required: Minimum 1 year customer interaction/support experience.
• Technical knowledge: Experience with SAP or Vista desirable. Intermediate English proficiency (proven ability to maintain professional conversations).

Skills

• Easy adaptability to different work and cultural environments
• Team work
• Customer Service Mindset
• Accountable
• Learner

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.