Cxi Intern (Cuauhtémoc) (Chihuahua)

Overview

Company Overview: If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!).

We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since ****, we have been part of DiDi DiDi General Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Role Overview

Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi's Fintech business.

Responsibilities

• Understand the information needs of CX team and other internal clients within the organization, with guidance of the leader.
• Alert the organization on relevant developments and main opportunities detected through reporting and data-driven monitoring of customer‑centric KPIs.
• Generate solid data‑driven recommendations that lead to actions that impact our customer's experience.
• Design reports and alerts to facilitate access to information for internal clients within the organization.
• Do continuous adjustments to reporting for adapting to emerging business needs.
• Support Business Process areas and other stakeholders to integrate user manuals of reports and required documentation to assure their correct usage.
• Train users about using reports to solve relevant business cases and promote data‑driven decision making.

Qualifications

• Interest in roles providing data‑driven insights to organizations (Business Intelligence, Business Analytics, Finance, Strategic Planning, Business Consulting).
• Preferred Background: Active student of a bachelor in Engineering, Mathematics, Finance, Economics, and other affine disciplines.
• Passion for Continuous Improvement.
• Passion for numbers.
• Communication and Team Work skills.
• Proficiency in Excel, SQL.
• Plus: Python, R.
• Fluency in English.

EEO Statement

We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. We are data‑driven - We are strong believers in making informed decisions, that's why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics. We believe in Win‑win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do. We believe in Integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow. We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all. We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

This is our ongoing journey, with much more still to come.

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