Senior Infrastructure & Observability Engineer

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Senior Infrastructure & Observability Engineer

Are you passionate about transforming technology operations through automation, observability, and modern engineering practices?

Are you excited about driving the evolution toward SRE and DevOps operating models?

We are looking for a strategic and transformational leader to drive the evolution of our observability and infrastructure capabilities. In this role, you will have the opportunity to build and scale a regional observability control tower, champion automation initiatives, and lead the transition toward modern SRE and DevOps practices that enhance platform resilience, efficiency, and scalability. You will play a key role in shaping the future of our operations by establishing governance frameworks, developing internal capabilities, and driving engineering excellence across the organization.

How a day to day would look like in this role:

• Define and lead the regional observability, monitoring, and operational excellence strategy.
• Build and consolidate the observability control tower, establishing standards, metrics, alerting frameworks, and best practices.
• Lead, mentor, and develop technical teams through coaching, knowledge sharing, and capability‑building initiatives.
• Drive automation programs, Infrastructure as Code (IaC), and CI/CD adoption to improve operational efficiency and reliability.
• Collaborate closely with technical and business stakeholders to improve service performance, availability, and scalability.

What we need to see from you

We are seeking a technology leader with strong experience in infrastructure, cloud, observability, operations, and organizational transformation. The ideal candidate combines strategic thinking with hands‑on technical expertise and has a proven track record of building scalable operating models, developing teams, and driving meaningful change.

Required skills:

• Experience in infrastructure, cloud, observability, DevOps, SRE, or related disciplines.
• Proven experience leading technical teams and driving large‑scale transformation initiatives across regional or global environments.
• Hands‑on experience with observability platforms such as Datadog, Dynatrace, New Relic, Prometheus, or similar tools.
• Strong expertise in cloud technologies (AWS, Azure, or GCP), automation, Infrastructure as Code (Terraform, CloudFormation, or similar), and CI/CD practices.
• Excellent leadership, stakeholder management, communication, and strategic planning skills with a strong focus on operational excellence and continuous improvement.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well‑being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well‑being programs
• Continuous learning and career development
• Performance‑based incentives
• Flexible and hybrid work models

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at Ver el correo electrónico en click.appcast.io. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.