Customer Experience Agent
Rappi
✨¡Únete a nuestro equipo en Rappi y sé parte de una experiencia única!✨
Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiencia.
¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi?
Cómo impactarás nuestro ecosistema
Serás la voz de Rappi para nuestros usuarios y una pieza clave para mejorar su experiencia. Tu impacto irá más allá de resolver contactos: identificarás oportunidades para eliminar fricciones, mejorar procesos y generar insights que ayuden a construir una experiencia más simple, eficiente y confiable para millones de usuarios.
Como parte de Rappi, serás responsable de:
- Brindando atención excepcional a usuarios a través de chat, llamadas y tickets.
- Resolviendo casos de manera rápida, efectiva y empática.
- Identificando oportunidades para reducir contactos repetidos y mejorar la experiencia del usuario.
- Detectando patrones y generando insights que contribuyan a optimizar procesos, automatizar soluciones y escalar la operación.
- Colaborando con equipos de Customer Experience, Producto y Operaciones para impulsar mejoras continuas.
- Contribuyendo a la retención y satisfacción de usuarios mediante una resolución efectiva de problemas.
¿Qué buscamos en ti?
- 1 a 3 años de experiencia en Customer Service, Contact Centers o soporte al cliente.
- Experiencia en empresas digitales, marketplaces, startups o industrias con altos estándares de servicio será unplus.
- Excelente comunicación verbal y escrita.
- Mentalidad analítica y orientación a la resolución de problemas.
- Empatía genuina por el usuario y pasión por ofrecer experiencias excepcionales.
- Capacidad para trabajar en entornos dinámicos y orientados a resultados.
✨Condiciones
- Full-time: Lunes a Domingo de 12pm a 9pm (Incluida hora de comida).
- Descansando un día a la semana (Rotativo).
Vacante publicada el 13 horas atrás
Empleos similares que podrían interesarleBasado en la vacante Customer Experience Agent en Ciudad de México
- ...forms of payments while maintaining exceptional, industry leading customer service. This is an entry level position, and requires the... ...monitors Requirements: · A minimum of one year of customer experience · High School Diploma or GED equivalent · Basic Computer...SugeridoTurno tempranoTurno de nocheTrabajo por turnosFin de semana
Lean Solutions Group
Ciudad de México12 horas atrás - ...The Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between...Sugerido
Celebrity Cruises
Ciudad de México2 días atrás - ...Johnson & Johnson is seeking a Customer Services Analyst (LATAM) in Mexico City to enhance the delivery of high-quality customer service... ...orders, resolve issues, and ensure a seamless customer experience while collaborating closely with internal teams. The ideal...Sugerido
Johnson & Johnson
Ciudad de México4 días atrás - ...Customer Experience Manager (Hybrid - Mexico City) With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable... ...; represent the voice of the customer and the voice of the agent in cross‑functional forums. Required Skills & Experience...SugeridoTrabajar en la oficinaTrabajo híbrido3 días a la semana
OpenTable
Ciudad de México1 día atrás $15,000
...On-site position ( Polanco V Sección, CDMX, México ) About the Company - At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team...SugeridoCart.com
Polanco, Miguel Hidalgo, D.F.12 horas atrás- ...Lululemon Athletica in Mexico City is seeking an Educator who will be crucial in creating a world-class customer experience in retail stores. You will engage with guests, providing them with high-quality product information and a seamless experience. This role requires...Horario flexible
Lululemon Athletica
Ciudad de México4 horas atrás - ...guest issues with outstanding hospitality and effective communication skills. Applicants should have at least one year of customer service experience, cash handling capability, and the ability to communicate in multiple languages. Willingness to work onboard for several...
Link-Worldwide
Ciudad de México2 días atrás - ...Pellera – Customer Support Agent Job Title Customer Support Agent Location Puebla Employment Type Full-Time About Pellera... ...with internal teams to ensure a seamless customer experience. Key Responsibilities Maintain daily communication...Tiempo completo
Pellera Technologies
Puebla, Venustiano Carranza, D.F.1 día atrás - ...you. Support the Canadian Field Sales team and customers by delivering an exceptional service experience through timely, accurate, and solution oriented responses... .... This role is responsible for handling customer interactions across channels, meeting service level...Trabajar en la oficina
Link-Worldwide
Miguel Hidalgo, Ciudad de México1 día atrás - ...required. Spanish also as preferred.* Over 5+ years of proven experience in client-facing roles in a consultancy or professional services... ...determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm...ContratoTrabajar en la oficinaRemotoTrabajo híbridoHorario flexible
Zendesk Group
Ciudad de México12 horas atrás $19,000 - $25,000
...intellectual rigor , and efficiency . Nelo has offices in Mexico City and New York City. Role overview We’re looking for a Customer Experience Agent who can operate at a high level of autonomy, judgment, and analytical thinking. This is not an entry-level position. At...RemotoTurno rotativoTrabajo por turnosNelo
Ciudad de México12 horas atrás- Customer Service Agents - Semibilingüe - CDMX page is loaded## Customer Service Agents - Semibilingüe - CDMXlocations: MEX Mexico City Downtown... ...MATTERS TO US**No matter your background or your years of experience, getting started or establishing your career path might...Tiempo completoTrabajo por turnos1 día a la semana
Convergys
Ciudad de México12 horas atrás - ...Connect yourCX to a world of experience With 150,000 people workingacross the globe , Foundever... ...® securely connects brands with their customers 9 million times daily in +60 languages.... ...! We are looking for a dedicated Customer Service Representative to join our team!...
Sitel Corp.
Ciudad de México2 días atrás - A global customer experience company is seeking a dedicated Customer Service Representative to join its team in Mexico, Ciudad de México. The successful candidate will provide high-quality resolutions to customer inquiries through phone, email, or chat while ensuring client...
Sitel Corp.
Ciudad de México2 días atrás - A global customer service firm is looking for Customer Service Agents in Mexico City. This full-time position involves interacting with customers through calls... ...Come be part of a friendly and diverse team committed to transforming customer experiences. #J-18808-Ljbffr...Tiempo completo
Convergys
Ciudad de México4 días atrás - A leading messaging platform provider is seeking a Customer Success Manager for their LATAM team in Mexico City. The role involves managing... .... Ideal candidates will have 3+ years in customer success, experience with SaaS solutions, and be fluent in Portuguese and Spanish....
WATI.io
Ciudad de México2 días atrás - ...Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their... ..., or related fields; MBA preferred ~2+ years relevant work experience in customer-facing customer success, account management, or...
Insider One
Ciudad de México4 días atrás - BMC Software, Inc. located in Ciudad de México is looking for a Customer Success Manager to enhance customer experience and advocate for BMC solutions. The ideal candidate should have at least 3 years of relevant experience, strong organizational and problem-solving skills...
BMC Software, Inc.
Ciudad de México4 días atrás - ...conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and... ...advocate, helping remove obstacles that may impact their experience and success with WATI. The ideal candidate will have a minimum...
WATI.io
Ciudad de México2 días atrás - ...Customer Success Manager Role Description The Customer Success Manager is a dynamic role that is inherently cross‑functional. You... ...and data center deployments. You will own creating customer experiences, take learnings from these engagements, and drive our business...
Sydney James Recruitment
Ciudad de México12 horas atrás - ...Technical Support Representative (Mexico) We are a full-service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as...ContratoRemoto
Compass Experience Labs
Ciudad de México1 día atrás - ...driving retention and growth among valued customers by understanding their business needs... ...succeed? We’re looking for a motivated Customer Success Manager to join us, as part of our... ..., delivering an exceptional customer experience Become a specialist in the Smartly platform...
Clutch Canada
Ciudad de México1 día atrás - ...business development and engagement with stakeholders. Applicants should have at least 7 years of account management or customer success experience. This position is crucial for fostering client relationships and ensuring effective project execution. #J-18808-Ljbffr...
Link-Worldwide
Ciudad de México2 días atrás - ...cumplimiento regulatorio, calidad de datos y una vista unificada del cliente ( Customer 360) habilitada por Data Cloud . Impulsar automatización y eficiencia mediante capacidades de IA/Agentes, incluyendo AgentForce (AgenticsAI) en Salesforce, para mejorar tiempos de...PrácticaTrabajo híbrido
Confidential
Ciudad de México2 días atrás - Digital Customer Experience Programs Manager page is loaded## Digital Customer Experience Programs Managerlocations: Hybrid - Mexico City, Mexicotime... ...surfacing content via AI-driven search* Experience with AI agent building and agent-of-agents orchestration* Familiarity with...Trabajar en la oficinaTrabajo híbrido
TigerConnect, Inc.
Ciudad de México1 día atrás - ...point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily... ...per contract. The CDM drives end-to-end customer engagement from signature onwards,... ...(Virtual Account Team) initiatives Experience & Educational Requirements Experience...Contrato
SAP SE
Ciudad de México2 días atrás - Link-Worldwide busca personal para el puesto de Atención al Cliente en su agencia Suzuki en Tlalnepantla. Este rol implica la actualización de procesos y la revisión diaria de chats de clientes para garantizar su satisfacción. Ofrecemos un sueldo base competitivo, comisiones...Lunes a viernes
Link-Worldwide
Ciudad de México4 horas atrás - ...Lululemon Athletica is looking for an Educator in Mexico City to create memorable guest experiences. You will engage with customers, share product knowledge, and ensure seamless transactions. This role requires strong interpersonal skills and a commitment to inclusion...
Lululemon Athletica
Ciudad de México4 horas atrás - ...marketing technology platform based in Ciudad de México is seeking a Customer Success Manager. This role focuses on driving customer... ...skills, strategic thinking capabilities, and a university degree. Experience in customer success or SaaS is preferred. Join a diverse team...
Insider One
Ciudad de México4 días atrás - ...About the Role As an Associate Digital Customer Success Manager, you will: Develop and implement proactive digital programs to... ...adoption challenges to inform program design and strategy. Experiment with AI, automation, customer insights, and data to drive innovation...Trabajar en la oficinaTrabajo híbridoHorario flexible2 días a la semana3 días a la semana
PowerToFly
Ciudad de México4 días atrás
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Customer Experience Agent. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- bilingual customer service representative Ciudad de México
- customer service representative Ciudad de México
- asesor a clientes Ciudad de México
- coordinador-de-experiencia-del-cliente Ciudad de México
- bilingual customer service representative
- customer service representative
- asesor a clientes
- coordinador-de-experiencia-del-cliente