Ejecutivo de Cuentas Estrategicas

Role Description

This full-time, on-site Ejecutivo de Cuentas Estratégicas role is based in Guadalajara, JAL and focuses on managing and growing strategic enterprise accounts for Totalplay Empresarial. The role is responsible for building long-term relationships with key decision-makers, understanding client business needs, and positioning Totalplay’s telecommunications and technology solutions to deliver measurable value. Day-to-day activities include prospecting and qualifying new strategic clients, preparing tailored proposals and presentations, leading commercial negotiations, and coordinating with technical and operations teams to ensure successful implementation and service delivery. The Ejecutivo de Cuentas Estratégicas monitors account performance, analyzes usage and revenue trends, identifies upsell and cross-sell opportunities, and prepares regular reports and forecasts. The role also involves staying current on industry developments, competitor offerings, and emerging customer requirements to support continuous improvement of sales strategies and client experience.

Qualifications

• Strong account management and relationship-building skills, with experience handling strategic or enterprise clients.
• Proven abilities in business development, including prospecting, pipeline management, and closing complex B2B deals.
• Solid knowledge of telecommunications, IT, or technology services, and the capacity to translate technical solutions into business value for clients.
• Competence in sales planning, forecasting, and reporting, using CRM and related tools to manage data and track performance.
• Excellent communication, presentation, and negotiation skills in en_US; professional Spanish proficiency is highly beneficial.
• Strong analytical and problem-solving skills, with a focus on identifying client needs and designing tailored solutions.
• Ability to work on-site with cross-functional teams, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, Communications, Engineering, or a related field, or equivalent practical experience.
• Previous experience in enterprise sales within telecom, technology, or related industries in Mexico is an advantage.