Project Manager, Customer Portals (Temporary)

Select how often (in days) to receive an alert:

Location: San Pedro Garza Garcia, Nuevo Leon, MX, 66220

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do, and are always looking for talented people to help us have a positive impact on our industry and beyond!

Temporary role: 18 months

About the role:

Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while out‑performing its competitors. It is a business committed to sustainability, innovation in its DNA, leading complex manufacturing and supply chain solutions, and focused on being a best‑in‑class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focus on continuous learning, live BC’s values, and love chocolate.

This role owns Scrum‑based project management across portal enhancements, integrations, onboarding features, and continuous improvements. The Project Manager drives cross‑functional alignment between IT, Salesforce, Commercial, Customer Service, and external partners to ensure the portal roadmap delivers meaningful value to customers and the business.

Key responsibilities include:

• Manage end‑to‑end execution of portal enhancements and releases.
• Coordinate dependencies across Salesforce, ERP, data integrations, and UX teams.
• Act as the central coordination point across Commercial, IT, Finance, and Customer Experience teams.
• Provide transparent reporting on delivery status, risks, and mitigation plans.
• Identify cross‑functional risks early and develop mitigation strategies.
• Track and manage technical, operational, and adoption‑related risks.
• Facilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives).
• Partner with Customer Enablement teams to align releases with onboarding and communication plans.

About you:

• Bachelor’s degree in Business, IT, Digital Product Management, Project Management, or a related field (or equivalent experience).
• Agile/Scrum training or certification (e.g., CSM, PSM) strongly preferred.
• Additional certifications in project management (e.g., PMP, PMI‑ACP) are a plus.
• Familiarity with Salesforce or ERP environments is advantageous.
• Strong command of Agile/Scrum methodologies, including facilitating all ceremonies and interpreting delivery metrics.
• Ability to manage complex dependencies across Salesforce, ERP, data integrations, and UX teams.
• Agile, proactive leader who drives continuous improvement and fosters accountability across teams.
• Highly collaborative, able to align Commercial, IT, Finance, Customer Experience, and external vendors around shared outcomes.

What you can expect from Barry Callebaut:

• Competitive salary and comprehensive benefits package.
• Environment that welcomes workplace flexibility.
• An atmosphere where diversity is embraced, and inclusivity is second nature.
• Ability to grow personally and professionally within an organization that values development and internal career growth.
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.