Consultant (Santiago de Querétaro)

Application Analyst

ON SITE

Queretaro & Monterrey

Who We Are

At Everforth Apex Systems, we are a leading general technology services firm that connects top talent with innovative organizations to drive meaningful business outcomes. We specialize in delivering technology solutions and workforce services that help our clients stay ahead in a rapidly evolving landscape. We value collaboration, continuous improvement, and accountability.

What We’re Looking For

We’re looking for an Application Analyst with a strong interest in healthcare systems and technology, particularly Epic applications. This role is ideal for someone analytical, collaborative, and detail‑oriented who enjoys solving problems, supporting users, and improving system performance. You should be comfortable working cross‑functionally with IT and operational teams, understanding workflows, and translating business needs into system solutions.

Overview

Under the direction of the Applications Manager, the Application Analyst supports core system functions within assigned Epic applications. This role is responsible for system analysis, design, configuration, testing, implementation, and ongoing support. The analyst collaborates with operational and IT stakeholders to evaluate system needs, configure solutions, and ensure applications meet organizational requirements. This role also maintains ownership of assigned applications and contributes to system improvements and project initiatives.

Responsibilities

• Analyze operational workflows and translate requirements into system configurations
• Design and document functional specifications and system solutions
• Configure, test, implement, and maintain Epic applications
• Perform unit, system, and integration testing; document results
• Troubleshoot and resolve production issues; escalate as needed
• Provide on‑call support and ensure system stability and performance
• Collaborate with application teams to support implementations and upgrades
• Apply best practices and adhere to change control processes
• Monitor and optimize system performance and usability
• Lead meetings, manage priorities, and support project execution
• Track deliverables, timelines, and provide status updates
• Maintain clear communication with stakeholders and end users
• Promote teamwork, professionalism, and effective change management
• Perform other duties as assigned to support organizational needs

Requirements

• Bachelor’s degree in Information Systems, Healthcare Administration, or related field (or equivalent experience)
• Willow module certification
• 3 years of experience in application support, IT, or healthcare systems
• Knowledge or exposure to Epic applications (certification is a plus)
• Strong analytical and problem‑solving skills
• Ability to understand and translate workflows into system solutions
• Experience with testing, troubleshooting, and system support
• Strong communication and collaboration skills
• Ability to manage multiple priorities and meet deadlines
• Detail‑oriented with strong documentation skills

Nice to Have

• Epic certification in more modules
• Experience in healthcare environments
• Exposure to system implementations or upgrades
• Knowledge of ITIL or change management practices