Operations Supervisor (RAC)

This role will be key in ensuring proper execution of operations, high-quality customer service, and achievement of commercial goals in both car rentals and pre-owned vehicle sales.

Location: La paz, Baja California Sur (new Branch opening)

Responsibilities:

• Supervise teams of 5 to 10 employees across operations, sales, and customer service
• Ensure a high-level customer service experience
• Resolve operational issues and ensure productivity at the point of sale
• Propose and implement commercial strategies to drive branch profitability
• Monitor performance indicators (KPIs and NPS)
• Coordinate administrative activities with corporate departments
• Recruit, train, develop, and evaluate team members
• Ensure compliance with processes, internal policies, and quality standards
• Support operational activities when required

Requirements:

• Bachelor’s degree in Engineering, Business, or related field
• Minimum of 3 years of experience in leadership and sales roles
• Experience in industries such as retail, banking, hospitality, or services
• Strong commercial focus, results-driven mindset, and analytical skills
• Excellent communication and leadership abilities
• Proficiency in Excel, PowerPoint, and CRM systems (preferred)
• Advanced conversational English
• Valid driver’s license; ability to drive both manual and automatic vehicles

We Offer:

• Benefits above the legal requirements
• 30 days of Christmas bonus (Aguinaldo)
• 15 days of vacation from day one
• 10% grocery vouchers
• Major medical insurance and life insurance
• Annual bonus of up to 3 months’ salary
• Work tools (laptop, mobile phone, and uniform)
• Growth opportunities within an expanding international company

Selection Process:

• Initial interview with Human Resources
• Interview with Area Manager
• Panel interview
• Interview with Regional Management
• Final approval by Director or CEO
• Psychometric assessments and virtual interview

Job Type: Full-time

Benefits:

• Medical insurance
• Major medical insurance
• Company phone
• Free uniforms
• Additional vacation days or paid leave
• Grocery vouchers

At ManpowerGroup, we create inclusive workplaces where talent and competencies are what truly matter, regardless of individuals’ characteristics such as sex, age, sexual orientation, gender identity or expression, nationality, migration status, physical appearance, disability, language, social or economic status, health or legal condition, pregnancy, marital or civil status, religion, opinions, physical expression, body diversity, political affiliation, presence of visible or non-visible tattoos, other body modifications, or any other condition that may be considered.