Jira Administrator

JOB DESCRIPTION

Jira Administrator

About NOV

NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and lead in efforts to advance the energy transition towards a more sustainable future.

At NOV, we are a globally diverse happy family, driven to power the people who power the world.

Your impact:

Play a key role in delivering a stable, secure, and scalable Jira platform that empowers global teams to solve complex problems. Shape how work flows through NOV by designing efficient systems, removing friction, and building tools that drive productivity. Collaborate with technical and business teams worldwide, influence high-impact initiatives, and explore new technologies that make work better for everyone. This role offers room to grow into platform leadership while driving meaningful change across a company that values innovation, ownership, and continuous improvement.

What You'll Do:

• Design and develop Jira software and service desks projects, workflows, SLA models, validators, post-functions, and global automation rules to streamline operations and reduce manual effort

• Integrate Jira with external systems using REST APIs, webhooks, triggers, and ScriptRunner automation

• Build dashboards, boards, and advanced JQL queries to provide users valuable information, cycle time, and SLA performance

• Manage Jira Assets (formerly Jira Insight) schemas and and objects to extend and maintain accurate CMDB information

• Mentor power users and admins by developing how-to documentation and delivering training sessions to promote best practices

• Monitor logs, caches, indexes, and Grafana dashboards to identify performance issues early and drive platform reliability and uptime

• Guide governance standards across workflow designs, issue types, and permissions, that support secure and collaborative usage

Minimum Qualifications:

• 3+ years of experience administering Jira Data Center in a large-scale or enterprise setting

• Deep expertise in Jira Query Language (JQL) and dashboard creation

• Demonstrated hands-on experience with Advanced Roadmaps for Jira

• Active Atlassian Certified Professional credential (e.g., ACP-100, ACP-600) or equivalent proven expertise

• Strong written and verbal communication skills

Preferred Qualifications:

• Experience with Confluence Data Center administration or integration

• Scripting experience using Groovy (ScriptRunner)

• Familiarity with ITSM/ITIL v4 frameworks

• Experience contributing to change management or continuous process improvement initiatives

• Exposure to cloud-to-data center migrations or hybrid Atlassian environments

We are an equal opportunity employer.

NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

We offer a comprehensive employee benefits package including health, life, and disability insurance; a retirement plan; and paid time off. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.