Customer Service Representative Industrial Sector (Santiago De Querétaro)

Company Overview

An international industrial company specializing in technical solutions, equipment, and services for manufacturing and laboratory environments is seeking a Customer Service Representative to join its team. The organization focuses on delivering high-quality, precision-driven services that ensure operational efficiency, reliability, and compliance with industry standards.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information and effective solutions to customer requests and issues.
• Troubleshoot basic issues and escalate complex cases to the appropriate departments.
• Maintain accurate and up-to-date customer records in internal systems.
• Collaborate with internal teams to ensure seamless service delivery.
• Stay informed about products, services, policies, and procedures.
• Support additional activities as required by the department.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent with relevant experience.
• Minimum of 2 years of experience in customer service or a related role.
• Conversational English required.

Professional Skills

• Strong verbal and written communication skills.
• Problem‑solving and critical thinking abilities.
• Ability to multitask and prioritize in a fast‑paced environment.

Core Competencies

• Customer‑oriented mindset with a strong service approach.
• Empathy, patience, and professionalism in handling customer interactions.
• Self‑motivated, with the ability to work independently and as part of a team.

Benefits

• Negotiable salary based on experience and qualifications.
• Legal benefits and additional benefits package.
• Opportunity to join a structured, international organization.
• Dynamic work environment focused on continuous improvement.