Global SAP Operations Engineer - Scheduling & Automation (Control M) (Isla Guadalupe)

Company Overview

Dematic Corporation is a leading supplier of integrated automated technology, software, and services to optimize the supply chain. Dematic belongs to the KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.

We currently have more than 41,000 employees and approximately €11,100 million in revenue. Our portfolio spans industrial trucks, such as forklift trucks and warehouse trucks, as well as integrated automation technology and software solutions that enhance the flow of material and information within factories, warehouses, and distribution centres in more than 100 countries worldwide.

Role Overview

KION Group IT is looking for a Global SAP Operations Engineer – Scheduling & Automation to join our Global SAP Authorization, Job Control & Output Management Team.

This role is part of a global SAP operations organisation responsible for ensuring the stability, reliability and performance of SAP batch processing and automation across a large, internationally distributed SAP landscape. You will support business‑critical processes used by customers and operations worldwide, working closely with integral IT and application teams.

What You Will Do in This Role

• Operate, monitor and optimise SAP batch job scheduling and automation using BMC Control‑M.
• Ensure availability and reliability of SAP batch processes across multiple regions and time zones.
• Create, maintain and validate Control‑M jobs based on approved technical and business documentation.
• Monitor job flows, dependencies and calendars, proactively identifying risks to production operations.
• Analyse, troubleshoot and resolve job failures, delays and performance issues.
• Act as a first‑line operations owner for scheduling‑related incidents affecting SAP production systems.
• Provide consultation and guidance for new batch job and automation requests.
• Work within a structured global on‑call rotation, supporting critical SAP services outside regular business hours.
• Track and resolve incidents and service requests using Remedy, in line with defined SLAs.
• Collaborate with SAP Basis, application and infrastructure teams to improve operational stability and prevent recurring issues.

What We Are Looking For

Required Qualifications (Must‑Have)

• 2–4+ years of experience working with BMC Control‑M in a production environment (SAP job scheduling experience preferred).
• Experience operating and supporting enterprise batch scheduling or automation systems.
• Solid working knowledge of Linux environments (Oracle Linux or Red Hat preferred).
• Basic understanding of SAP systems and batch job concepts.
• Strong analytical skills with the ability to troubleshoot issues in live production environments.
• English proficiency (B2 or higher) – comfortable working with global, English‑speaking teams.
• Willingness to participate in a shared on‑call rota as part of a global operations model.
• Resume/CV must be submitted in English.

Nice to Have (Advantageous but Not Required)

• Exposure to SAP Basis activities or concepts.
• Scripting experience (Shell, Python, PowerShell, etc.).
• Experience with Output or Print Management solutions (e.g. PLOSSYS, LRS VSPX).
• Prior experience in a global shared services or follow‑the‑sun support model.
• German language skills.
• Willingness to travel internationally (up to 10–15%) when required.

Benefits

• Be part of a global SAP operations team supporting mission‑critical systems worldwide.
• Work in a stable, enterprise‑scale SAP environment with modern automation tooling.
• Gain exposure to international stakeholders, systems and operational models.
• Structured onboarding, knowledge transfer and collaboration with experienced SAP professionals.
• Long‑term career development opportunities within Global SAP and IT Operations.

Equal Employment Opportunity

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, lay‑off, recall, transfer, leaves of absence, compensation and training.