Practicante en Recursos Humanos prácticas profesionales (Santiago de Querétaro)

The HR Intern will support the administration and continuous improvement of employee recognition programs across the Americas. This role focuses on processing recognition activities, ensuring system functionality (HUDOS), and providing frontline support to employees, managers, and HR Business Partners (HRBPs).

The intern will gain hands‑on experience in general HR operations, stakeholder interaction, and process execution within a Shared Services (GBS) environment.

Key Responsibilities

Recognition Process Administration

• Process employee recognition submissions accurately and in a timely manner
• Ensure compliance with defined recognition program guidelines and policies
• Maintain data accuracy and completeness within recognition systems

System Support (HUDOS & Tools)

• Monitor and ensure proper functionality of the HUDOS bot and related tools
• Escalate system issues or inconsistencies as needed
• Support testing or validation activities when updates are implemented

Stakeholder Support

• Serve as a first point of contact for queries related to recognition programs (employees, managers, HRBPs)
• Provide clear, professional responses aligned with program guidelines
• Escalate complex issues to RMB Specialists or SMEs when required

Process Documentation & Continuous Improvement

• Support the documentation and update of standard operating procedures (SOPs)
• Identify opportunities to improve efficiency, automation, and user experience
• Participate in team initiatives to enhance service delivery

Collaboration & Learning

• Work closely with the RMB NAMER team, including specialists and associates
• Participate in team meetings, training sessions, and project activities
• Build understanding of broader Rewards & Benefits processes

Key Skills & Competencies

• Strong attention to detail and data accuracy
• Customer service mindset and effective communication skills
• Ability to manage multiple tasks and meet deadlines
• Basic understanding of HR processes (preferred)
• Proficiency in Microsoft Excel and Office tools (preferred)
• Problem‑solving mindset with a focus on continuous improvement

Qualifications

• Currently pursuing a degree in Business Administration, HR, Finance, or related field
• Advanced English proficiency (written and verbal)
• Strong interest in HR Operations, Rewards, or Shared Services