Inbound Fraud Detection Analyst

Team Overview

We are seeking an Inbound Fraud Detection Analyst to join our team at Didi. In this role, you will be the point of contact for our customers when alerts of potential fraud arise.

Role Responsibilities

• Receiving and managing incoming calls from clients to validate suspicious transactions.
• Verifying client identities through security questions and other authentication methods.
• Assessing the validity of transactions based on behavioral patterns and system alerts.
• Providing prompt and accurate solutions to address fraud issues and ensure account security.
• Clearly communicating with clients to confirm or rule out fraudulent activity.
• Documenting interactions and actions taken in the system to maintain detailed records.
• Collaborating with other internal teams to resolve complex cases and improve fraud detection processes.
• Analyzing fraud trends to identify potential improvements in prevention procedures.

Role Qualifications

We are looking for experienced customer service and fraud prevention professionals who can handle pressured situations, remain calm, and deliver exceptional service while protecting the integrity of our operations. If you have exceptional communication skills, a solid understanding of fraud prevention techniques, and a customer-oriented approach, we encourage you to apply.

EEO Statement

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.