Revgen Tracking Specialist (Guadalajara)

Who We Are

Who We Want

As a RevGen Tracking Specialist, your role involves supporting the company's tracking requirements. You’ll handle incoming calls from both carriers and customers, utilize the tracking board to navigate efficiently, ensure prompt and accurate tracking of all shipments, and address any tracking or service-related concerns as they arise.

What You’ll Do

• Manage all incoming calls effectively.
• Navigate and utilize the Tracking Board efficiently.
• Initiate outbound calls to our carriers and drivers to confirm timely arrivals and communicate any pertinent information or concerns.
• Assist in problem solving and issue resolution.
• Remain adaptable to evolving business requirements.

Qualifications

• A High School Diploma or GED, College Degree strongly preferred.
• Minimum of 2 years’ work experience.
• A demonstrated ability to accurately, quickly and concisely relay information through multiple channels to internal and external parties.
• Knowledge of Google Workplace products is a plus.
• Fast-paced and able to multitask in a high‑pressure environment.
• Detail oriented, with an emphasis on accuracy & follow‑up.
• Passionate about customer service & solving problems with customer experience in mind.
• Proactive; able to work both independently & collaboratively with other team members to achieve results.
• Ability to patiently work through issues from start to finish with and without supervision.
• A polished communicator with exceptional interpersonal skills; both verbal & written.
• Empathetic customer service skills.
• An "LFG" attitude - once you meet us, you’ll see what we mean.
• English Fluency (B2 High - C1).

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza; you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.