Program Manager, Cloud Supportability, Google Cloud (Xico)

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in Program Management, Customer Support, Product Management, or Systems Management.
• Experience using Google Cloud products or other cloud solutions.

Preferred qualifications

• Experience managing, or working closely with, Product Management, Go-to-Market, Support, and Development teams for technical products.
• Data analysis experience using SQL.
• Ability to lead through ambiguity, take on complex strategic and operational initiatives and scale effectively across a large organization and highly distributed team.
• Ability to manage multiple projects with attention to detail, accountability, and ownership for end-to-end project lifecycle.
• Ability to execute in a customer focused environment, problem solve and advocate for customers and partners across a multi-functional organization.
• Ability to effectively influence and communicate at various levels multi-functionally with both technical and non-technical audiences.

About the job

As a Program Manager, you will work cross-functionally across Google (e.g., Support, Product Management, Go-to-Market, Software Development, etc.) to improve both customer outcomes and our products. You will work on strategic programs across the Google Cloud Support organization and beyond with a key focus on helping effectively develop, manage, and improve Cloud Support Taxonomy. In this role, you will utilize experience managing governance processes, collaborating cross-functionally, and driving complex project management. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Partner cross-functionally with teams across Cloud Support, Product, Development, and beyond to develop, own and enhance governance processes and procedures for healthy Cloud Support Taxonomy.
• Educate stakeholders on operational risks, identify and evaluate gaps and related impact and advise on opportunities to improve outcomes.
• Develop detailed SOPs for vendors responsible for running governance checks and system implementation.
• Work closely with program owners to ensure the process goes smoothly and the right steps are followed.
• Be a change advocate responsible for initiating and leading the organization through pivots needed to address shifts in business trends and priorities.
• Collaborate and drive alignment with a broad range of partners in and outside of Cloud Support, demonstrating a strong ability to influence peers and leadership through communication and business strategies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.