Account Manager

This is a new role with the opportunity for the right candidate to pioneer and expand internal departments from the ground up. Initially, the hired individual will start in a support role, gradually transitioning into a Senior Account Manager position as the company grows.

Responsibilities:
• Onboarding new customers.
• Submitting new sales orders/quotes for approval by Management/Customer/CFO.
• Order entry of signed quotes.
• Fulfillment: Ensuring equipment setup aligns with sales orders before shipping to customers.
• Conducting strategic account pricing and billing analysis for new orders, ensuring accurate pricing and billing setup.
• Analyzing pricing for existing customers onboarded within the past 12 months.
• Assisting the Director and Manager of the AM Team in preparing financial spreadsheets for executive leadership.
• Collaborating with internal departments to rectify billing errors.

Requirements:
• Maintain a professional and respectful demeanor, delivering exceptional customer service.
• Detail-oriented, results-driven, strategic, and accountable.
• Possess critical thinking, analytical, and problem-solving skills.
• Effective communication skills (verbal and written) for interactions with clients and internal stakeholders.
• Assist with financial and tax audit requests.
• Ability to provide ongoing feedback and prioritize multiple projects.
• Work independently or in a team environment.
• Multitasking and time management skills.
• Manage stakeholder expectations and nurture client relationships.
• Strong interpersonal skills.
• Quick communication response times.

Preferred Qualifications:
• BA/BS in a related technical field or equivalent practical experience.
• Experience with enterprise-level client/customer relationship management.