Personal Injury Case Manager (Tijuana)

Descripción y detalle de las actividades

As a Personal Injury Case Manager, you will play an integral role in managing and guiding our clients through their recovery journey. With a strong emphasis on medical documentation, insurance filing, and patient care coordination, your expertise will be critical in ensuring that clients receive the best possible care and outcomes. You'll be the key liaison between clients, healthcare providers, and insurance companies, ensuring that all documentation is meticulously managed and claims are efficiently filed, maximizing the chances of favorable outcomes for the clients.

Responsabilidades

1. Be the Client's Lifeline
   Connect / Communicate: Act as the primary point of contact for clients, keeping them updated on case progress, answering questions, and offering empathetic support throughout their recovery.
2. Manage the Details
   Case Assessment: Collect detailed information about incidents, injuries, and medical histories, ensuring that all relevant facts are accurately documented for legal review.
   Medical Coordination: Collaborate with healthcare providers to collect and organize medical records, treatment plans, and bills to ensure a comprehensive case foundation.
3. Be the Insurance Pro
   Claims Management: Work closely with the legal team to track insurance claims and ensure documentation compliance to strengthen the case.
4. Keep Things Organized - Document Management
   Maintain organized and up-to-date case files, including incident reports, photos, medical documents, and correspondence. Bonus points if you've used Filevine before!
5. Team Player / Collaboration
   Work with a cross‑functional team, including attorneys, medical experts, and insurance professionals, to provide insights and contribute to case strategies that support the client's recovery.
6. Time Management and Efficiency
   Work closely with attorneys, paralegals, and other team members to align medical findings with legal strategy and ensure a comprehensive approach to case management.
7. Use of Time Doctor
   Experience with Time Doctor and other productivity tools is a plus.

Key Qualifications

• Bilingual Fluency : Fluency in English is required for effective communication with a diverse client base.
• Case Management Experience : At least 3‑5 years of case management experience is necessary, preferably in personal injury law, healthcare, or medical consulting . Experience with insurance claims, medical documentation, and patient care is highly preferred.
• Medical or Healthcare Background : A medical degree , or a strong background in healthcare administration, pain management, or physical therapy is highly preferred to support comprehensive case handling and documentation.
• Tech‑Savviness : Comfort using technology and case management software like Filevine, Google Suite, and QuickBooks . Familiarity with Time Doctor and other productivity tools is a plus.
• Communication Skills : Strong verbal and written communication skills are essential for clear and professional interaction with clients, attorneys, medical professionals, and insurance representatives.
• Attention to Detail : Ability to meticulously analyze medical records, insurance documents, and legal forms for consistency, accuracy, and compliance.
• Problem‑Solving : Ability to identify and resolve issues that may arise in the case management process, ensuring smooth transitions and continued progress for clients.

Benefits

• Beneficios de acuerdo a la LFT
• Número de vacantes: 1
• Área: Medicina/Salud
• Contrato: Permanente
• Modalidad: Presencial
• Turno: Diurno
• Jornada: Tiempo Completo
• Estudios: Especialidad, curso o diplomado
• Inglés: Hablado Avanzado, Escrito Avanzado
• Disponibilidad: No viajar