Desktop Support Specialist (Guadalajara)

Position Description

The site system administrator will provide overall infrastructure support for desktops, peripherals and associated cabling in our Guadalajara MX office. In addition, Windows server management in the direction of the Sr Systems Administrator. This position will report to the Sr Systems Administrator. The position will ensure that the computer network can provide required services by supporting the network infrastructure with monitoring, troubleshooting and problem resolution in a production environment.

Job Duties & Responsibilities

• Managing and maintaining servers, and desktop environments.
• Assist in administering site desktop network and supporting systems
• Develop and implement project plans, risk assessments and contingency plans
• Assist in configuration management and reporting functions that will make a hands‑off environment
• Provide after‑hours support for Infrastructure site related emergencies as well as occasional weekend maintenance
• Maintain site inventory and asset configuration documentation
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required
• Experience in a BPO call center IT operations– Not required but, a plus.
• Other duties as assigned.

Minimum Requirements

• Bachelor’s degree in computer science (or related area) preferred with at least 3+ years’ experience. Will consider an applicant on work experience and certifications.
• Knowledge of Windows Server (2019 - 2022) /desktop Operating Systems (Win 11)
• Managing desktop deployments/rollouts
• Understanding of LAN/WAN networking
• Active Directory , Group Policy, DNS, and DHCP experience
• Experience with Teams, MS 365, Share Point
• Desktop imaging and deployment
• Ability to assist in troubleshooting network issues
• Strong communication and documentation skills
• Versátil and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying l