Manager Technology Operations Support (San Antonio) (San Luis Potosí)

About the Company

Synechron is a global consulting firm that uses digital technology to transform businesses. We combine creativity and innovative technology to deliver industry‑leading digital solutions across Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, serving notable financial services and technology firms. Our Fin Labs research and development initiatives use Artificial Intelligence, Blockchain, Data Science, Digital Underwriting, mobile‑first applications, and more. With more than 20 years of operation, a global workforce of 14,500+ and 60 offices in 20 countries, we pride ourselves on excellence and innovation.

Role Overview

We are looking for an SRE/Application Support Engineer with Java experience to work on modern backend frameworks, cloud‑native technologies, and observability tools, combined with deep domain knowledge in Card Payment systems.

Responsibilities

• Monitor system performance and address complex issues to ensure smooth operations, performing root cause analysis to prevent recurrence.
• Implement and maintain remedies and preventative strategies to sustain system health.
• Manage application maintenance activities, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing preventative maintenance procedures.
• Lead and support service activities such as advanced access control, application installation, and retiring outdated systems.
• Ensure quality standards in documentation and reporting are consistently met.
• Monitor system alerts and execute corrective actions following established run books.
• Collaborate with cross‑functional teams to ensure adherence to quality standards during development and deployment phases.
• Drive continuous service improvement by developing and maintaining best practices and knowledge repositories.
• Coordinate disaster recovery testing and lead post‑implementation reviews to ensure system resilience.

Qualifications & Experience

• Strong experience with ELK stack (Elasticsearch, Logstash, Kibana) for effective log management and analysis.
• Ability to work on shift duty (8‑hour day shift between 6AM–8PM) in a 24/7 support environment for Java backend development with strong API usage experience (Spring, Quarkus, Micronaut, Vert.x or similar frameworks).
• Experience with cloud‑native technologies – Docker, Kubernetes.
• Solid understanding of distributed systems and microservices architecture.
• Experience with software reliability engineering (SRE) concepts: resilience and fault tolerance, monitoring and alerting, incident reduction and recovery.
• Strong experience in code reviews, automated testing, and defect remediation.
• Knowledge of data structures, algorithms, and problem‑solving skills.
• Managed a team of technical production support engineers in a 24/7 shift‑based environment.
• Domain knowledge of Card Payment systems, understanding of E2E workflows of Authorization approval and clearing & reconciliation processes.
• Strong experience with databases: NoSQL / Document DBs (Couchbase or similar), Relational DBs (PostgreSQL or similar).
• Observability tools: Prometheus, Grafana, Splunk, and ELK (Elastic, Logstash, Kibana) logging framework.
• Experience using modern engineering tools: Git, Gradle, CI/CD pipelines.
• Exposure to observability platforms (logs, metrics, tracing) and building or improving service‑level monitoring (SLIs / SLOs).
• Familiarity with CI/CD pipelines and deployment in high‑availability, high‑throughput systems.
• Mentoring or technical leadership experience.
• Experience building monitoring dashboards and alerting.
• Exposure to capacity planning, latency reduction, and performance tuning.
• Experience with automation and recovery tooling.
• Familiarity with platform‑level monitoring and reporting.
• Exposure to complex card payments and transaction processing systems.
• Experience with orchestration and automation tooling.
• Preferably a BS or MS degree in computer science, computer engineering, or another technical discipline.
• 8+ years of software experience with a strong understanding of programming languages and extensive knowledge of production support processes and techniques.
• Experience with Payment Network environment.
• Mentoring and coaching the team.

Benefits

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• Company laptop/equipment.
• 12 days of paid annual leave (plus sick leave and national holidays).
• Maternity and paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, and long‑/short‑term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On‑demand Udemy for Business for all Synechron employees with free access to more than 5,000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (Fin Labs) and Center of Excellence (CoE) groups.
• Cutting‑edge projects at the world's leading tier‑one banks, financial institutions and insurance firms.
• A flat and approachable truly diverse, fun‑loving and global work culture.
• Saving funds plan for Mexico.

Equal Opportunity & Diversity Statement

SYNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative action employer. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. Our Diversity, Equity, & Inclusion (DEI) initiative "Same Difference" is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our integral workforce by offering adaptable workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.