Sr director, program management (npi) (Guadalajara)

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Sr Director, Program Management located in Guadalajara, North Campus. Reporting to the VP Operations, the Sr Director, Program Management role involves being responsible for developing corporate, general, and organizational policies, and directing cross‑functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

Responsibilities

• Work with Operations globally to ensure the appropriate Project Managers and project resources are assigned to all customer projects.
• Accountable for supporting the performance of Project team(s) and Project manager(s).
• Provide necessary leadership and support to Project Managers to manage projects in line with project management processes and associated policies and procedures.
• Support the program teams globally by developing strategic plans, goals, and timelines, and measuring Flex's NPIs, ramps, transfers, and operational results.
• Ensure collaborative cross‑functional Project team(s) and Project manager(s) participation to effectively initiate, plan, execute, monitor, and control all phases of a project or subproject to ensure work efforts are executed on time, within budget, and according to stated requirements reliably and repeatedly.
• Oversee the scheduling, and coordination of KPIs, and coordinate with various departments and Flex sites to drive excellence in Operations, NPI, transfers, and product launch processes.
• Ensure effective communication between cross‑functional teams to ensure a smooth and timely transition of projects/products through all phases of the documented Flex product life cycle process.
• Implement innovative solutions to achieve best‑in‑class results, emphasizing continuous improvement throughout all Flex product life cycles and gates management.
• Drive continuous improvement in the NPI launch management process through collaboration, metrics, project management, cost management, and Quote variance.
• Broad vision and expertise in customer requirements to innovate and authorize projects, improving and/or extending the value proposition to existing customers, linking them more firmly to Flex.
• Support financials by preparing and monitoring launch cost estimates with the PM and GMs.
• Review launch costs and Financial P&L as necessary.

Qualifications

• BA/BS/MBA or equivalent work experience.
• Fluent English.
• Proven leadership of NPI/launch programs, managing complex cross‑functional teams across Engineering, Operations, Quality, Supply Chain, and Manufacturing, and influencing at all levels of the organization.
• Strong experience coordinating engineering disciplines (including Materials Engineering and Dynamic Testing) and driving validation in dynamic environments (stress testing, reliability, real‑use performance) through production readiness.
• Drive end‑to‑end program execution—aligning scope, timeline, and technical requirements—driving decisions on trade‑offs (including cost targets), translating technical inputs into clear milestones/deliverables, and proactively managing risks and mitigation plans.
• Strategic, execution‑focused mindset with strong communication skills—balancing operational detail with long‑term business vision.

Benefits

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.
• MG61 Site.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.

We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.

We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@ and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).