Delivery Operations Senior Manager

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

We are looking for an experienced and data-driven operations senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.

As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale.

Role Responsibilities

• Lead courier operations across MX, with accountability for key delivery metrics such as supply health, delivery times and delivery cost
• Lead core, cross-functional projects that improve marketplace balance and performance.
• Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention).
• Coordinate with multiple areas and senior stakeholders, communicating and discussing ideas that impact decisions and goals.
• Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding.
• Guide teams to use different analytical tools (SQL, Python, Excel, and BI tools) to analyze large datasets, identify trends, and drive strategic decisions.
• Support the development and feedback cycle with product teams on new features and assignment models.
• Mentor team members or analysts as needed, promoting analytical thinking and operational rigor.

Role Qualifications

• 7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility is a plus).
• Proven ability to solve highly complex problems at a country level, leveraging different data analysis methods.
• Experience with BI/visualization tools such as Power BI, Tableau, or Looker.
• Strong understanding of business metrics and operational KPIs.
• Bachelor’s degree in Engineering, Economics, Mathematics, Business, or related fields.
• Strong communication skills and ability to influence across functions and levels.
• Demonstrated leadership potential and ownership mindset - proactive, independent, and impact-oriented.
• Comfortable operating in fast-paced and ambiguous environments.
• Professional fluency in English and Spanish (written and verbal).

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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