Customer service representative (freight forwarding) (Guadalajara)

Client Support Representative (Freight Forwarding)

Ready to start your career in integral logistics and customer support? At OEC Group, you'll be part of the frontline that connects customers, operations, and internal teams. This is a fast‑paced, dynamic role where you'll learn how international shipments are managed while providing high‑level support to our clients. We offer hybrid work, a competitive salary, a full benefits package, and real opportunities to grow within a global logistics company.

You are a good fit if:

• You're comfortable working in a challenging and dynamic environment
• You adapt quickly to new processes, systems, and a high volume of information
• You enjoy multitasking (handling emails, phone calls, tracking shipments, and coordinating requests at the same time)
• You're detail‑oriented but can also prioritize and manage urgency
• You're eager to learn — training involves a lot of content and processes, and learning agility is key
• You like being the go‑to person for clients and internal teams

About OEC Group

Established in 1981, OEC Group is a leading NVOCC freight forwarding company with headquarters in Taipei and regional headquarters in New York, plus branches across Asia, North America, and Europe. We support customers with end‑to‑end logistics solutions, including ocean & air freight, trucking, warehousing, customs brokerage, cargo insurance, and more.

What you'll do (and learn!)

• Act as the primary point of contact for customers via phone and email
• Manage multiple daily communications while maintaining service quality and accuracy
• Coordinate and validate ocean and air freight bookings from origin to destination
• Track & trace shipments and provide timely status updates to customers
• Maintain detailed customer profiles and shipment records in Cargo Wise
• Support customers with quotes, booking confirmations, and shipment inquiries
• Send and confirm new shipment bookings and follow up as needed
• Coordinate container tracking, returns, and per diem billing when applicable
• Follow Standard Operating Procedures (SOPs) with strong attention to detail and compliance

What you bring

• Bachelor's degree in International Business or equivalent experience
• Around 1 year of experience in an administrative, clerical, or customer support role (internships count!)
• Comfortable using Microsoft Office (Word, Excel)
• Strong ability to prioritize, multitask, and work under pressureCustomer‑oriented mindset with a strong sense of urgency
• Advanced English (written and spoken)

Schedule

Full‑time | Monday–Friday 07:00 AM – 04:00 PM or 08:00 AM – 05:00 PM (CST)

Perks & Benefits

• Major Medical Insurance
• Vacation days
• Personal days
• Floating Day
• Annual performance review + opportunity for salary adjustment
• Annual bonus (based on performance and company results)
• Monthly food vouchers
• Hybrid work scheme
• Internal medical assistance
• Legal benefits after completing a standard 90‑day probationary period

OEC Group is an Equal Opportunity Employer