Collection Analyst LATAM (Portuguese speaker) (Guadalajara)

Location: Guadalajara

Workplace type: Hybrid

As a Collection Analyst LATAM, you will support the accounts receivable and collections processes across LATAM, ensuring timely and effective collection of past due accounts, accurate cash application, and resolution of discrepancies while maintaining strong relationships with customers and internal stakeholders.

What will you do

• Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives
• Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items
• Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions
• Reconcile customer accounts and ensure integrity of accounts receivable records
• Communicate with customers to follow up on payments and resolve disputes professionally
• Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues
• Monitor collections performance and escalate significant delinquencies or risks when necessary
• Maintain accurate documentation, notes, and customer account records
• Support invoice delivery, customer portals, and exception handling processes
• Participate in process improvement initiatives and support special projects

What you will bring

• Bachelor’s degree in Business, Accounting, Finance, or related field
• 1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas
• Understanding of A/R and collections processes
• Advanced Portuguese (mandatory) and advanced English proficiency
• Proficiency in Microsoft Office, especially Excel
• Experience with SAP or other ERP systems preferred
• Ability to manage multiple priorities and work independently

Who you are

• Strong communicator with good customer service and collaboration skills
• Organized and detail-oriented with strong follow-up
• Team player with ability to work in a fast-paced environment
• Proactive with willingness to learn and grow
• Able to manage multiple tasks and priorities
• Problem-solver with a practical and hands-on approach

Nice to Have

• Experience managing multinational or large-volume accounts
• Experience with deduction management and dispute resolution
• Familiarity with customer portals and shared services environments
• Exposure to LATAM markets and cross-cultural collaboration

Why Join Ingredion?

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

Relocation Available: No