Mulesoft Support Analyst (Guadalajara)

Mulesoft Support Analyst

We are currently seeking a Mulesoft Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Responsibilities

• Take ownership of reported issues through to resolution - including troubleshooting, internal communication, and providing feedback on a regular basis.
• Assist with other teams in troubleshooting integrations involving third-party APIs and implementation of other products.
• Support and administer the MuleSoft CloudHub Anypoint Platform.
• Identify automation opportunities, reduce manual activities, document support activities, and partner with development team on project and enhancement work.
• Notify and escalated on support failure, manage incident and problem tickets.
• Support production implementations and post-change validations.
• Excellent English oral and written communication skills.
• Willing to work on rotation based shift/Weekend Shift/On-Call Support.
• Adhere & maintain response and resolution within SLA.

Basic Qualifications

• 5+ years of hands-on software developments/support/maintenance experience in Integration, Java, Messaging (JMS), Kafka, Web API - SOAP, REST and authentication methods such as OAuth and SAML.
• 3+ years of experience performing Operations Support for Mission Critical, high performance MuleSoft integrations, most preferably on MuleSoft CloudHub.

Preferred Qualifications

• Familiarity with Agile & DevOps (Azure and/or any other).
• Working knowledge of CICD process using Azure Devops for deployment of MuleSoft APIs and awareness working with Azure Cloud ecosystem.
• Monitoring of APIs and Mule apps (both technology and process side, proactive monitoring).
• Experience with MuleSoft Anypoint Platform Components (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, File Connector, Connector, Web Service Consumer, For Each, Batch Component, Active MQ & VM Queue).
• Hands-On Knowledge of different data formats like XML, JSON, Flat files, e