Continuous Improvement Process Specialist

Continuous Improvement Process Specialist – Tultitlan, Mexico

Full‑time, local work‑level terms.

Responsibilities

• Analyze end‑to‑end Hire‑to‑Retire processes (Onboarding, Internal Movements, and Separations) to improve efficiency and effectiveness; identify non‑value‑added activities and implement solutions to eliminate waste.
• Standardize best practices across regions and teams; conduct gap analyses and implement corrective actions.
• Apply Six Sigma methodologies to identify risks and design effective controls; ensure robust process documentation (SOPs, change registers, controls testing, audit readiness).
  
• Identify and implement automation opportunities through Power Apps, Robotics and AI solutions; promote a digital‑first and automation‑driven culture.
• Lead Lean and Six Sigma projects, Kaizen events, and DMAIC initiatives; train and coach teams on Lean methodologies and process improvement tools; drive defect reduction and process capability improvements; use Root Cause Analysis to eliminate recurring issues.
• Design and implement touch‑less process solutions leveraging automation and AI.
• Partner with HR Technology and IT teams to develop business intelligence and reporting solutions.
• Collaborate with HR stakeholders across multiple countries; facilitate governance forums, workshops, and process performance reviews; work closely with HR Technology, IT, Procurement, and other enablers to deploy fit‑for‑purpose solutions.
• Define, measure, and track KPIs for HR Operations and Services; develop dashboards and management reports for leadership visibility.
• Conduct external benchmarking using APQC, Gartner, NelsonHall, and other industry sources to identify best practices and improvement opportunities.

Qualifications

• 6–9 years of experience in Continuous Improvement, Operational Excellence, or Process Excellence roles.
• Bachelor's degree in Business, Operations, Engineering or related field; Master’s degree preferred.
• Experience within HR Shared Services, Global Business Services, or HR Operations environments.
• Demonstrated experience across Hire‑to‑Retire processes.
• Lean Six Sigma Green Belt or Black Belt certification.
• Experience with automation technologies, robotics, process digitization or AI‑enabled solutions.
• Strong analytical and problem‑solving capabilities.
• Strong project management and stakeholder management skills.
• Experience with Workday, workflow management tools, business intelligence, reporting and analytics tools.
• Strong communication and facilitation skills.
• Ability to work effectively across global and cross‑functional teams.
• Desirable: Experience with HR platforms such as SAP, Workday, UKG, Dayforce or Kronos; Project Management certification or formal PMO training.

What You Can Expect

• Opportunity to lead high‑impact transformation and continuous improvement initiatives across HR Operations.
• Exposure to regional and global stakeholders in a collaborative environment.
• Hands‑on experience with automation, robotics, AI, and digital transformation projects.
• Visibility to leadership through KPI management, governance and process excellence programs.
• Continuous learning and development in Lean Six Sigma, operational excellence, and HR transformation.
• Culture that values ownership, collaboration, innovation and continuous improvement.

Equal Opportunity Employment

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation or any other protected characteristic. We encourage people with all backgrounds, including Aboriginal, Torres Strait Islander Peoples, Māori and Pacific Peoples, to apply.