HR Generalist (12-Month Contract) (Santiago de Querétaro)

Job Summary

Welcome to our World of Cold! We’re looking for an experienced HR Generalist to join AoFrio on a 12-month contract, based at our Innovation Centre in Queretaro, delivering high-quality, practical HR solutions across a multicultural and geographically dispersed workforce.

About AoFrio

We’re a New Zealand-based tech company redefining what’s possible in commercial refrigeration. We build the intelligent hardware and SaaS platform that connects over three million refrigeration units across six continents, giving food, beverage, and retail businesses real-time visibility, remote control, and the data insights they need to run smarter, more sustainable operations. Our cutting-edge IoT solutions are used by major brands worldwide, including Coca-Cola, PepsiCo, Heineken, and Nestlé.

The role

As our HR Generalist in Mexico, you will be the primary HR point of contact for the region, responsible for delivering end-to-end HR support across multiple disciplines. You’ll work autonomously to manage day-to-day HR operations including talent acquisition, onboarding and offboarding, employee relations, HR systems administration, and policy implementation, ensuring alignment with both local labour requirements and AoFrio’s global practices.

You will need

• 3+ years’ experience in Human Resources, with strong generalist capability
• Practical knowledge of Mexican labour law and regional HR compliance requirements
• Experience working with multicultural, geographically dispersed teams
• Strong organisational skills with the ability to manage multiple priorities across time zones
• Confidence working with HRIS platforms, with the ability to develop expertise in HiBob
• Experience across recruitment, payroll coordination, and employee relations
• Strong problem‑solving skills and sound judgement in HR decision‑making
• Fluent Spanish and English (written and verbal)
• A continuous improvement mindset and interest in leveraging AI technology and innovation in HR
• A relevant tertiary qualification in HR, Business, Communications, or equivalent experience

What you’ll enjoy at AoFrio:

• A global P&C perspective: You’ll be part of an international team headquartered in New Zealand, bringing diverse approaches and global thinking to how we work with people.
• Versatile hours: We’ve scoped this as a full‑time role, but we’re open to a conversation. Whether you’re returning to the workforce or managing family or other commitments, we want to hear from you.
• A home base worth showing up to: Our Querétaro Innovation Centre is more than an office; it’s a reflection of our commitment to what’s possible in the region.
• Real autonomy: Own the HR function for a whole region, not just execute tasks handed down from above.
• Global exposure: Work alongside teams in New Zealand, the US, Europe, and Latin America.
• Innovation‑first: We embrace AI, automation, and modern HR technology, and we’ll back you to do the same.
• AoWLead: AoFrio’s networking group that specifically supports women in technology.
• Broad, meaningful work: A wide range of disciplines and projects, not a narrow specialisation.
• A culture of continuous improvement, learning, and genuine impact

Diversity in Tech at AoFrio

We are committed to supporting a diverse and inclusive culture. We actively welcome women, members of the rainbow community, and other minorities into the world of technology.

Don’t tick all the boxes? Don’t worry, we’d still love to hear from you. As a modern global organisation, we integrate work into our lives and focus on achieving outcomes. We want to work with individuals who have diverse needs and backgrounds, so please let us know how we can make it work for you.