Customer Experience Specialist

Remote Team Solutions is a global nearshore staffing company that partners with U.S.-based businesses to build high-performing, dedicated teams in Mexico. We specialize in connecting top talent with long-term opportunities, focusing on operational excellence, cultural alignment, and sustainable growth.

Our mission is simple: to create strong, reliable teams that drive results for our clients while providing meaningful, long-term career opportunities for our talent. We believe that when companies and people grow together, success follows.

What we're looking for:

We are looking for a Customer Experience Specialist with strong communication skills and a service-oriented mindset. This role involves handling inbound calls from new and existing customers, assisting with scheduling, billing inquiries, service questions, and providing a high level of professional support at all times.

Key Responsibilities

• Handle inbound calls from new and existing customers regarding scheduling, billing, service concerns, and general inquiries
• Clearly explain services and products, providing accurate and helpful information
• Deliver a professional, friendly, and customer-focused experience on every interaction
• Accurately document customer information while managing calls
• Navigate internal systems efficiently during live calls
• Meet individual performance and call documentation goals
• Maintain strict confidentiality of customer information

Qualifications

• Minimum 1 year of experience in Customer Service related positions
• Advanced English (Conversational) with strong verbal communication skills
• Comfortable scheduling and transferring calls to internal offices
• Strong computer skills and accurate data entry
• Excellent communication and teamwork skills
• Strong problem-solving abilities and frustration tolerance
• Positive attitude and strong work ethic
• Ability to multitask and work effectively under pressure

What We Offer

• Competitive Salary
• Monthly commissions
• Law Benefits
• Salary increases after 6 months
• All legal benefits
• Affiliated discounts
• Free psychological an nutritional support
• Public transit
• AR Medical Insurance
• Fixed schedule, 5 days per week
• Paid training and ongoing supervision
• U.S. holidays off
• Excellent work environment and strong team culture
• Economic support in courses and certifications
• Vacation availability after 3rd month of work

If you’re looking for a stable opportunity where your work is valued, your well-being is supported, and your growth matters, this role could be the right next step for you. Join a team that believes in long-term careers, teamwork, and creating an environment where you can do your best work every day. We’d love to meet you!