Application Support Engineer II

• As an Application Support Engineer, you will be a role model and mentor to the other members of the team. The team will look to you to take on the more complex incidents and lead the support of the more complex applications. In addition, you will be responsible for occasional project work assigned by the Regional Lead.

About You

• Ability to speak and write English fluently

• Obtained a four-year college degree or equivalent is highly preferred 

• Minimum of 5 years of professional experience in an equivalent position

• Excellent written and verbal communication skills

• Customer and people relationship skills

• Knowledge of Commercial Insurance is a plus

• Business acumen and mindset – Foundational understanding of business and how IT supports the delivery of business goals. Seeks to understand the end-to-end process, needs of business teams, and utilizes that knowledge to advocate for them through the issue resolution process.

• Highly motivated individual who can think analytically and is enthusiastic to learn new things quickly

• Ability to complete work independently or in cooperation with others 

• Organized and able to work effectively under tight deadlines

• Technical aptitude and mindset - Understands fundamentals of software development (i.e. programming, database, network, etc) though no programming will be required in the role. Must be willing to learn specific technical skills (i.e. server restarts, clearing queues) that will allow for resolution of major issues. Ability to identify root cause of issues in a cloud-based environment is a plus.

• Ability and willingness to transfer knowledge and experience to colleagues

• Actively offer assistance to others, seeks opportunities to “pitch in” and help colleagues

• Demonstrates willingness and initiative to seek new knowledge and tasks, question current processes, and suggest improvements

**Please send the resumes in English