Analista de Soporte de Aplicaciones (Operaciones Administrativas)

Location:  Colonia del Valle, Mexico City 

Schedule:  Monday to Friday, 7:00 AM – 4:00 PM  on site

Salary:  $20,000 MXN - $28,000 MXN gross per month

About Impact Advisors Mexico  

At  Impact Advisors Mexico , we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes. 

Our culture is  people-first, inclusive, and growth-driven . We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a  Positive Impact  in the world of healthcare. 

Your Path to a High-Impact Healthcare Career  

As a  Scheduling & Enrollment Application Support Analyst , you will play a critical role in supporting patient access operations by ensuring Epic scheduling and enrollment applications function accurately and efficiently. Your work will directly support patient experience, front-end revenue cycle processes, and operational performance for healthcare organizations. 

This role is ideal for professionals with experience in patient scheduling, registration, or enrollment who are interested in transitioning into healthcare technology and application support. 

What You’ll Do  

Application & End-User Support  

• Provide high-quality support to end users and stakeholders utilizing Epic scheduling and enrollment applications 
• Troubleshoot application issues and resolve incidents in a timely manner 
• Meet or exceed service-level agreements (SLAs) 
• Ensure all tickets and documentation comply with company standards 

Epic Application Configuration & Maintenance  

• Design, build, test, and maintain Epic scheduling and enrollment functionality 
• Minimize errors through thorough validation and testing 
• Support system updates to maintain performance and reliability 
• Collaborate with IT teams to ensure seamless integration with other systems 

Training & Enablement  

• Train end users on Epic scheduling and enrollment workflows 
• Provide guidance to improve system adoption and accuracy 
• Assist with user documentation and knowledge-sharing materials 

Workflow Analysis & Optimization  

• Analyze patient access workflows to identify inefficiencies 
• Recommend and implement process improvements 
• Support reporting and data analysis to inform operational decisions 

Collaboration & Continuous Improvement  

• Partner with IT teams, analysts, and operational stakeholders 
• Participate in continuous improvement initiatives 
• Adhere to established processes and resolution standards 

Who You Are  

Education & Experience  

• Bachelor’s degree required 
• 2–5 years of experience in scheduling, registration, or enrollment roles 
• Bilingual English/Spanish with professional experience communicating with native English speakers 

Skills & Characteristics  

• Strong technical aptitude and ability to learn healthcare systems quickly 
• Excellent communication and customer service skills 
• Analytical problem-solver with attention to detail 
• Organized and dependable, with strong time management skills 
• Comfortable working independently and as part of a team 
• Process-driven and committed to quality and accuracy 

Preferred Qualifications  

• Prior experience with Electronic Health Records (EHR), especially Epic 
• Experience in healthcare operations or technology environments 
• Customer service or application support experience 

What You’ll Get  

Because we believe great professionals deserve great benefits: 

Law Benefits:  

• 15 days of year-end bonus (Aguinaldo) 
• 12 days of paid vacation + vacation premium 
• Paid public holidays 
• Overtime pays 
• Social security (IMSS) 
• Profit sharing (PTU) 

Above-the-Law Benefits:  

• MXN $4,000 grocery vouchers monthly 
• Major and minor medical insurance through  Sofía Salud  
• Total Pass gym membership discounts 
• 5 vacation days before completing your first year 
• Paid training and continuous mentorship