VP of Operations & Growth

This is the most critical senior hire at our client right now. The VP of Operations & Growth owns the engine of the business: growing Gross Payment Volume (GPV) profitably while keeping merchants delighted and risk under control.

You will lead both the commercial organization — Vertical Leads and Growth Associates — and the operational core of the payments business, including merchant performance, fraud & risk, FinOps, and execution excellence. This is not a management role; it's a builder role.

What You'll Own

Growth & Revenue

• Drive GPV growth through new sales, expansion, and cross-sell across verticals

• Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won)

• Lead and develop a team of Vertical Leads and Growth Associates

Merchant Performance

• Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate

• Own merchant NPS/CSAT, churn, and time-to-go-live

• Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote

Risk & Fraud

• Balance approval rate optimization against chargeback and fraud rate control

• Minimize false positives, manual review rates, and dispute resolution time

• Build the systems and judgment to grow fast without blowing up risk

FinOps & Unit Economics

• Own contribution margin, take rate, cost per transaction, and gross margin by vertical

• Identify and close revenue leakage — growth must be profitable, not just fast

Operational Excellence & Team Leadership

• Drive SLA compliance, automation rates, and operational efficiency across the org

• Build leaders: set clear OKRs for your Vertical Leads and hold them accountable

• Be a talent multiplier — hire well, develop fast, measure impact

Requirements

• 8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM

• Proven track record owning both commercial and operational outcomes at scale

• Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics

• Experience managing cross-functional teams with ownership of P&L or unit economics

• Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion %

• Builder mentality: you thrive in complexity, move fast, and develop the people around you

• Fluent in Spanish and English