Data Center Field Service Electromechanical Engineer (Santiago de Querétaro)

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Field Service Electromechanical Engineer (FSE), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office365, Xbox, OneDrive and the Microsoft Azure platform.

Responsibilities

Data Center Operations

• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adherence to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures; reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased datacenters and to ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
• Deliver on cost/energy efficiency initiatives.
• Support delivery of the datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity and SLA monitoring.
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs) and Landlord partners (including contributing to MBRs and QBRs).
• Work with regional and integral peers to share and build best practices across the entire datacenter portfolio.

Data Center Work Environment

• Shares best practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross‑disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self‑accountable for the end‑to‑end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Qualifications

Required Qualifications

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college coursework.
• This role requires proficiency in written, reading, and conversational English as all business operations and customer communications are conducted in English.
• Availability to act as the primary point of contact with the landlord and Microsoft 24/7 support in case of emergencies, ensuring thorough follow‑up until the resolution of the incident or maintenance.

Preferred Qualifications

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services.
• Experience working on large scale CE projects.
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).