Onboarding Consultant

About Mapal

We are a fast-growing B2B SaaS company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.

Our Culture

Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals

Role Overview

The role of the On-Boarding Consultant is to work directly with a customer in a consulting fashion to determine, document and prepare the customer with their requirements analysis for the successful implementation of their purchased solution(s). This role will be within the On-boarding team where responsibilities will be shared with the Project Manager (on Enterprise projects), Product and Integration Specialists.

Key Responsabilities

• This is a hands-on role requiring a highly self-motivated and solutions-oriented indivi
• dual.Understand customers complex business requirements, communicate implementation approa
• ches.Be able to clearly articulate the solutions into business require
• mentsBe able to manage multiple projects simultane
• ouslyLead the customer on the on-boarding journey, managing expectations, risks and billable
• hoursWork closely with the Product and Integration teams to meet dead
• linesProvide sufficient guidance and documentation for seamless hand over to Customer Success and Supp ort

✅ Qualifications

• The successful candidate wil
• l have:Exceptionally high organizational and time management
• skillsExperience with SaaS products highly de
• sirableExperience working in the hospitality sector with a focus on restaurants or
• hotels.Ability to identify problems and opportunities as well as offer or implement actions and solutions.Proven ability to effectively manage work across teams and disciplines
• An ability to influence others through effective communication and negotiations
• Multi-lingual is an asset (Spanish and English mandatory, French highly desirable)

✅Skills :

• Project Management experience or certification desirable
• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail
• Strong people skills. Ability to work well with a diverse multi-cultural environment
• Willingness to work flexible hours on different time zones (LATAM)
• Ability to work independently or as part of a team and ability to take direction is a must
• Strong analytical and troubleshooting skills
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

Equal Employment Opportunity

At Mapal, we believe our differences make us stronger. We’re proud to offer equal opportunities to everyone—no matter your background, identity, or life experience. What matters most to us is your talent, your passion, and the ideas you bring to our team. We’re committed to creating an inclusive workplace where everyone feels valued, respected, and supported. In line with European laws, we also provide reasonable accommodations for applicants and employees with disabilities. If you need any assistance during the application or interview process, do not hesitate to ask for it to the Talent Acquisition contact.