Operations Sr. Analyst (Chinese Speaker)

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The AEP team needs to hire a Senior Operations Analyst for the IBG Auto & Fleet Ecosystem. This role will help the team work faster and better across different country markets.

• International Growth: The Auto Ecosystem started in Mexico and Brazil and is now expanding to Colombia and Argentina. We need someone who can work well with international teams to keep our strategy aligned and efficient.

• Better Execution: Right now, our main team focuses on strategy and supply chain partnerships. This new role will focus on onboarding international partners and making day-to-day operations smoother.

• Coordination & Support: This person will bridge the gap between regional teams and headquarters, making sure our main strategy is successfully put into practice.

Role Responsibilities

• Support Daily Operations: Help run the IBG Auto Ecosystem business, focusing closely on managing the entire fleet operation process.

• Partner & Strategy Support: Assist our business partners with their daily operations and help the team create standard Operations Playbooks (guides).

• Team Coordination: Work with different departments inside the company to make sure we achieve our strategic goals.

• Local Representative: Act as our main team member in Mexico, and eventually connect with chinese investors and new companies that looking for the meixcan market.

Location: This role will be based in Mexico City or Monterrey to help launch our initial operations and support future expansion into other Spanish-speaking Latin American (SSL) countries.

Role Qualifications

• Experience: Background in the automotive industry, fleet management, ride-hailing, or business development.

• Hands-on & Driven: A practical worker with strong ethics and an entrepreneurial mindset.

• Passionate: Highly motivated and dedicated to helping the team succeed.

• Teamwork: Able to work well with different internal teams and international partners.

• Languages: Fluent in Mandarin (required) , Spanish , and English to communicate with local partners and the Board of Directors.

• Relationship Management: Honest and skilled at managing relationships with all kinds of people, both inside and outside the company.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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