CX Practitioner (Opex Leader)

Overview

Build a career with confidence Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.

About the role

As a CX Practitioner (Operational Excellence Leader), you will define, deploy, and sustain the foundations of Operational Excellence within the manufacturing operation. This role is critical in driving productivity, efficiency, and continuous improvement through Lean manufacturing principles, standardized work, and data‑driven decision making. You will work closely with cross‑functional teams to optimize layouts, assembly methods, labor efficiency, and visual management systems—directly impacting cost, quality, delivery, safety, and employee engagement.

Key Responsibilities

• As a CX Practitioner (Operational Excellence Leader), you will:
• Lead the deployment of Operational Excellence / Carrier Excellence (Cx) methodologies across manufacturing operations (Lean, Kaizen, TPS).
• Manage the continuous improvement and productivity project portfolio, ensuring achievement of targets, ROI, and timelines.
• Lead, coach, and develop the Industrial Engineering team.
• Drive standardized work implementation, including line balancing, takt time, time studies, and labor optimization.
• Design, update, and sustain plant layouts that are flexible, scalable, and compliant with EHS and ergonomic standards.
• Identify and implement improvements to manufacturing efficiency, including OEE, labor efficiency, and run hours.
• Lead Value Stream Mapping (VSM) for assigned production lines, identifying bottlenecks and eliminating waste (MUDA).
• Ensure development and deployment of work instructions, visual aids, and training materials to sustain improvements.
• Own and track key operational metrics, including labor efficiency, productivity, and capacity utilization.
• Facilitate and lead Kaizen and Lean events, fostering a culture of continuous improvement and team engagement.

Requirements

We are looking for results‑driven, analytical leaders with a passion for continuous improvement.

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, Mechatronics, or related field.
• 5+ years of experience in Industrial Engineering and/or Manufacturing environments.
• Proven experience leading productivity, operational excellence, or continuous improvement projects.
• Strong knowledge of Lean Manufacturing tools, including:
• Standard Work
• Line balancing, takt time, time studies
• Root Cause Analysis, 5 Whys, Ishikawa
• VSM Manufacturing
• Experience in project management with measurable operational outcomes.
• Conversational to advanced English.

Preferred Qualifications

Although not required, it would be a plus if you have:

• Lean Manufacturing or Six Sigma certification (Green Belt or Black Belt).
• Experience leading or developing Industrial Engineering teams.
• Experience with:
• Cell design and layout development
• Capacity analysis of machinery and equipment
• Headcount modeling based on volume and mix
• SMED, Kanban, Pull Systems, Lean Logistics
• A3, 8D, DMAIC, Poka‑Yoke, statistical analysis

Benefits

• Comprehensive health insurance for peace of mind.
• Professional development and growth opportunities.
• A culture that values learning, collaboration, and continuous improvement.