Commercial Analyst (Xico)

Overview

The Role of MBS Conectados Analyst has the objective of supporting the LATAM business teams by:

• Generate modification files within Conectados system, request changes in MC1 and Salesforce, edit data in MC1 & Salesforce, request updating in a productive environment and validate changes applied in the system (MC1 and Salesforce)
• Point of contact between the business and the technology teams (Conectados) as troubleshooting for any data or performance issues
• Work through requirements gathering with functional teams of LATAM, being able to document needs, manage themselves with setting appropriate activities

Your Impact

• Modify data in the system (MC1 or Salesforce) as business needed.
• Validate changes in the system (MC1 or Salesforce).
• Confirm changes were made in system with Conectados and with the business.
• Capable to analyze a request or issue and provide a solution either with existing reporting tools or by enhancing new functionalities.
• Able to optimize process by leveraging best practices
• Establish process to identify, track, escape, resolve, and report customer problems
• Ensure appropriate customer escalations and ticket assignment with different teams including sustain
• Participate in fine tuning activities to improve performance and/or ensure the SLA
• Participate in continuous improvement meetings.

Qualifications

• Education: Business Administration, Engineer, IT or Data & Analytics related career
• Good understanding of Business analytics and reporting tools (MC1, Salesforce, SAP Business Objects, MicroStrategy, Oracle etc.)
• Expertise using different source systems of data like SAP/BW, Teradata, EDW, Flat files, Data loaded.
• Advanced skills on Microsoft Excel.
• Advanced English
• Nice to have: Portuguese

Benefits

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• Recognition programs for seniority, behavior, leadership, moments of life.
• Financial wellness programs that will help you reach your goals in all stages of life.
• Flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• Family benefits: Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

EEO Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.