Trainer Operations - Guadalajara, MX

Job Type

Full‑time

Overview

The role is responsible for providing training to internal operations audiences at Paylocity.

Primary Responsibilities

• Deliver advanced training through in person, virtual, and blended training to meet the various needs of the operations teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.

Knowledge & Application

• Deliver advanced training through in person, virtual, and blended training to meet the various needs of the Inside Sales, Client Training or Implementation teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.
• Mentor and coach learners/employees through shadow sessions and 1:1 training.
• Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.
• Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned.
• Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.
• Manage the structure and organization of training material in various knowledge management systems.
• Act as a peer‑mentor to new team members.
• Serve as a Brand Ambassador for Paylocity's culture and values.

Complexity & Problem Solving

• Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner.
• Collect and analyze feedback from cross‑functional leadership and subject matter experts to make change recommendations.
• Conduct needs analysis and develop training material to be utilized at the team level.

Discretion & Impact

• Evaluate internal audiences and communicate their progress to the respective managers with a journal write‑up including all feedback and developed course of action following all 1:1 and coaching sessions with employees.
• Collect and share feedback from trainees for the purposes of self‑development and program enhancements.
• Participate in cross‑departmental training initiatives.

Collaboration & Interaction

• Collaborate with cross‑functional teams to perform training needs analysis and create curriculum enhancements.
• Leverage non‑training time to determine future training needs and enhancements and maintain knowledge of Paylocity’s services, processes, and products.
• Actively participate in cross‑departmental training initiatives.

Education and Experience

• Bachelor’s degree required.
• Must demonstrate business‑level English proficiency, both written and spoken, to collaborate effectively with English‑speaking global teams.
• 3+ years training experience required.
• Knowledge of/experience in applying learning theories and principles including adult learning theory.
• Strong interpersonal skills to be able to communicate effectively to a multitude of personalities.
• Ability to plan, lead, organize and manage multiple projects.
• Professional written and verbal communication skills.
• Attention to detail, analytical and critical thinking skills.
• Experience with blended (ILT/VILT) learning approach preferred.
• Proficiency with Microsoft Outlook and Office Suite – Word, PowerPoint, Excel.
• Prior customer service experience, sales experience preferred.
• Prior payroll experience preferred.
• Team lead experience preferred.

Physical Requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‑8 hours a day.
• 100% onsite, 5 days in the office.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
• Prior experience in a client‑supporting operations role.
• Prior experience leading a team.
• Prior experience with Benefits, Spending Accounts/COBRA, and/or EDI carrier connections a strong plus.
• Proficiency in MS office.

Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact Ver el correo electrónico en click.appcast.io. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.