Works directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.
Responsibilities
• Will build trusted client relationships through positive consulting and support delivery.
• Establishes knowledge of client business challenges and priorities.
• Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.
• Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams.
• Act as a customer advisor on best practices and application awareness.
• Will be responsible for training the customer and counterparts in administrative operations.
• Will assist with configurations, upgrades, and long-term support management.
• Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
• Instills team commitment to company delivery methodologies and practices.
Qualifications
• Bachelor’s Degree or equivalent experience.
• 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.
• Experience working in an Agile environment.
• Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.
• Excellent knowledge and understanding of current technologies and complex enterprise-level applications.
• Skilled ability to obtain, understand and respond strategically to client needs.
• Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.
• Strong analytical, problem solving and conflict-resolution skills.
• Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.
• Excellent listening, oral, and written communication skills.
• Excellent reporting skills.
• Excellent interpersonal and teamwork skills.
• Flexible to new situations and challenges.
Preferred skills and education:
• Strong understanding of complex cloud-based enterprise-level applications
• Oracle ERP Cloud Certification
• Oracle EBS and Oracle Cloud project experience
• ERP Cloud Workflow and SLA Rules
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Oracle Cloud ERP Managed Support Consultant - Remoto. ¡Sea el primero en aplicar!