Mexico Customer Service Assistant, Over The Road

LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.

The Over the Road (OTR) Customer Service Assistant (CSA) supports our Drivers with any issues that may cause a trip interruption. They ensure fleet maintenance requirements are accurately identified, recorded, and prioritized within the maintenance system and meets safety, operational and Driver needs. The OTR CSA is a team player who provides exceptional customer service to our Drivers, outside Vendors and Bison's customers. This role requires the CSA to have the ability to accurately perform multiple tasks in a high-volume environment, while working quickly to reduce equipment downtime. Continuous and effective communication with all parties involved is essential.

Specific Responsibilities include:

• Over-the-Road Equipment Maintenance Coordination: Serve as a key contributor in ensuring loads are delivered safely, on time, and with minimal service disruptions.


• Respond to driver breakdowns and maintenance-related concerns, prioritizing driver safety and operational continuity.


• Coordinate timely, cost-effective repairs with approved service providers to maximize equipment uptime and fleet productivity.


• Troubleshoot mechanical issues with drivers and proactively identify solutions to reduce delays and downtime.


• Partner with Drivers, Operations, Vendors, and Management to communicate repair plans, status updates, and critical events.


• Monitor repair progress and establish realistic completion timelines to support efficient load planning and customer commitments.


• Ensure accurate documentation of repairs, estimates, invoices, purchase orders, and vendor activity in company systems.


• Leverage warranty programs and vendor partnerships to optimize repair costs and service quality.


• Maintain accurate maintenance data and support continuous improvement of maintenance processes and reporting.

Additional Responsibilities:

• Support departmental initiatives, special projects, and continuous improvement efforts that enhance fleet reliability and operational performance.


• Perform other duties as required to support the success of the Maintenance and Operations teams.

Our Ideal Candidate will possess:

• Advanced English proficiency, with strong verbal and written communication skills.


• Experience in maintenance coordination, fleet maintenance, or transportation role.


• Strong customer service skills with the ability to communicate professionally with drivers, vendors, and internal stakeholders.


• Proven problem-solving skills with the ability to assess issues, make informed decisions, and elevate concerns when required.


• Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.


• High attention to detail and accuracy in record keeping and documentation.


• Strong interpersonal skills and the ability to work collaboratively across teams.


• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.


• Comfortable learning and using maintenance management systems.

Benefits include:

• Monthly food vouchers.


• Savings fund.


• Christmas Bonus.


• Vacation day and bonus.


• Private Health Insurance.


• Life Insurance.

Shift: Monday to Friday, 08:00 - 17:00.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career


• Dispersed work environments that promote a healthy work-life balance


• Meaningful and impactful work and projects with an essential service provider


• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business


• Active in giving back through Corporate Social Responsibility and Charitable Giving


• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous \"trucking\" experience. We always say we work in the \"people business\". So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of \"how can we be better, do better and get better results\".