Staff consultant, client services (Nezahualcóyotl)

About Mapal

We are a fast-growing B2 B Saa S company transforming how hospitality businesses operate through technology. Mapal Group provides an integrated platform that helps restaurants, hotels, and contract catering brands optimize operations, empower their teams, and scale efficiently. Operating across Europe, the UK, and LATAM, we continue to expand our footprint as we accelerate our growth.

Our Culture

Our culture is shaped by six core values: Commitment, Customer Obsession, One Team, Ownership, Resilience, and Think Big. These values drive everything we do, from how we support our customers to how we work together as a team. We seek individuals who embody these values, bringing passion and creativity to their work, taking ownership of their contributions, and embracing collaboration and innovation to achieve ambitious goals.

Role Overview

The role of the On-Boarding Consultant is to work directly with a customer in a consulting fashion to determine, document and prepare the customer with their requirements analysis for the successful implementation of their purchased solution(s). This role will be within the On-boarding team where responsibilities will be shared with the Project Manager (on Enterprise projects), Product and Integration Specialists.

Key Responsibilities

This is a hands‑on role requiring a highly self-motivated and solutions-oriented individual. Understand customers complex business requirements, communicate implementation approaches. Be able to clearly articulate the solutions into business requirements. Be able to manage multiple projects simultaneously. Lead the customer on the on‑boarding journey, managing expectations, risks and billable hours. Work closely with the Product and Integration teams to meet deadlines. Provide sufficient guidance and documentation for seamless hand over to Customer Success and Support.

Qualifications

• Exceptionally high organizational and time management skills
• Experience with Saa S products highly desirable
• Experience working in the hospitality sector with a focus on restaurants or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Proven ability to effectively manage work across teams and disciplines
• Ability to influence others through effective communication and negotiations
• Multi‑lingual is an asset (Spanish and English mandatory, French highly desirable)

Skills

• Project Management experience or certification desirable
• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail
• Strong people skills.
• Ability to work well with a diverse multi‑cultural environment
• Willingness to work adaptable hours on different time zones (LATAM)
• Ability to work independently or as part of a team and ability to take direction is a must
• Strong analytical and troubleshooting skills
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment

How we work at Mapal

Mapal Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities, and a unique employee-focused culture that is inclusive and committed to providing equal opportunities for everyone.