Loyalty Lead (Monterrey)
Link-Worldwide
Overview
Remoto: Trabajo híbrido
¡Únete a nuestro equipo! Buscamos a un Loyalty Lead. Somos un holding de marcas financieras que utiliza la tecnología para cuidar de ti, de tus ideas, de crecer eXponencialmente y llegar muy alto. Certificados en GPTW (great place to work). Contamos con prestaciones superiores de ley y esquema híbrido.
Objetivo
Diseñar, gestionar y evolucionar la estrategia de lealtad, beneficios y experiencias con base a las necesidades, objetivos del negocio, indicadores de satisfacción y mejores prácticas del mercado para incrementar la retención, productividad y fidelización.
Actividades principales
- Realizar análisis de mercado, benchmark y monitoreo de tendencias en programas de lealtad y beneficios de diferentes industrias
- Coordinar y analizar encuestas de satisfacción, NPS, CSAT, comportamientos de redención y retroalimentación para identificar necesidades, tendencias y áreas de oportunidad dentro del programa de lealtad
- Proponer y diseñar beneficios y experiencias con base en las necesidades y objetivos del negocio
- Gestionar la implementación y evaluación de iniciativas, experiencias y ventajas coordinando recursos, procesos y equipos involucrados
- Documentar políticas, procesos, lineamientos y criterios de operación relacionados con el programa
- Desarrollar alianzas estratégicas con socios comerciales que generen beneficios y valor adicional para la red comercial
- Administrar y dar seguimiento al presupuesto de beneficios mediante el análisis de indicadores y resultados obtenidos
Hard Skills
- Diseño y administración de programas de lealtad.
- Investigación y análisis de experiencia de usuario.
- Interpretación de indicadores de satisfacción (NPS / CSAT).
- Análisis de datos
- Benchmarking y tendencias de mercado.
- Administración presupuestal.
- Presentaciones ejecutivas.
- Manejo de Excel avanzado
Soft Skills
- Creatividad e innovación para el desarrollo de propuestas de valor.
- Pensamiento estratégico orientado en fidelización y retención de usuarios.
- Proactividad e iniciativa para identificar oportunidades y ejecutar mejoras.
- Curiosidad por tendencias, nuevas experiencias y mejores prácticas de mercado.
- Organización y seguimiento de proyectos.
- Comunicación efectiva.
- Orientación al logro.
- Liderazgo
Beneficios y diversidad
Respetamos la dignidad y diversidad de las personas. Como empresa comprometida con la igualdad y diversidad, no hacemos distinción por género, origen étnico o nacional, sexo, edad, discapacidad, condición social, económica, condición de salud o cualquier otro motivo que atente contra la dignidad humana.
#J-18808-Ljbffr- ...Overview Link- Worldwide is seeking a seasoned professional for Data and Visualization Technologies in Monterrey. With 8+ years of experience, you will develop R scripts and manage frontend technologies like R Shiny. Join us for a dynamic hybrid work environment...SugeridoTrabajo híbrido
- ...Link-Worldwide is seeking a Senior Full Stack Developer to join their team in Monterrey. This hybrid role requires expertise in React.js and Next.js, overseeing the design and maintenance of web applications while managing project timelines and mentoring junior developers...SugeridoTrabajo híbrido
- ...Link-Worldwide is seeking a Facilities Support Manager 3 in Monterrey, Mexico. This role focuses on providing strategic leadership in facilities management, ensuring compliance with all regulatory standards, and overseeing projects up to $1M+. The ideal candidate will...Sugerido
- ...Overview Link-Worldwide is seeking a Senior Sourcing and Workflow Associate to join our Data Operations team in Monterrey, MX. This role involves supervising associates, managing the collection and validation of financial statements, and ensuring data quality....Sugerido
- ...The LEGO Group in Monterrey, Nuevo León, is looking for a professional to lead their government and public affairs efforts in Mexico. You will develop engagement strategies and manage relationships with key government partners while collaborating with local business...Sugerido
- ...Overview Link-Worldwide is seeking an IT Specialist in Monterrey, Mexico, to support the implementation, operation, and continuous improvement of Supply Chain and Logistics systems across Midea's North LATAM region. Responsibilities Serve as a bridge between business...Lunes a viernes
- ...Overview Jabil in Monterrey, Actual León, is looking for a dedicated individual to lead its engineering department. Join a global leader committed to innovative engineering solutions. Responsibilities Plan and direct operations. Develop essential engineering...
- ...Overview ITCHOME is looking for a Senior Full Stack Developer with expertise in React.js and Next.js for a hybrid role in Monterrey. The ideal candidate will oversee the design and maintenance of web applications, manage project timelines, and mentor junior developers...Trabajo híbrido
- ...Overview Signify is looking for a cybersecurity professional to lead incident investigations and support security operations in Monterrey. This on-site role requires a Bachelor's degree in a related field and over 4 years of experience in cybersecurity. The successful...
- ...Link-Worldwide is looking for a Business Development Manager in Monterrey, Mexico. This role is essential for leading commercial development and expanding our presence in the market. The successful candidate will manage Travel Agencies and Advisors, generate new...
- ...VivaAerobus is seeking a Loyalty Commercial Lead in Monterrey, Nuevo León. This role entails owning the commercial strategy and managing partnerships within the Financial Institutions vertical. Ideal candidates should have over 6 years of experience in business...Horario flexible
- ...Turtle Trax S.A. in Monterrey is seeking a Senior SRE Lead to oversee reliability engineering for critical platforms, particularly Salesforce and Azure. This role demands expertise in cloud-native architecture, operational excellence, and team leadership in a general...
- ...seeking a Data Analytics & Insights Procurement Sr Manager in Monterrey, Mexico. This role involves transforming raw data into actionable... ...procurement decisions and value. Responsibilities Lead data accuracy efforts for procurement analytics. Use statistical...
- ...Link-Worldwide is hiring an Epic Reporting Application Manager in Monterrey, MX. The role involves building and supporting Epic reporting tools and requires at least six years of experience in Epic Reporting Build & Support. Strong communication skills are essential...Trabajar en la oficina
- ...Link-Worldwide is seeking a Business Development Manager to expand Exoticca’s presence in the Monterrey region. This role involves overseeing commercial development and managing relationships with Travel Agencies and Travel Advisors. The ideal candidate should have...
- ...Overview Link-Worldwide is hiring a Manager for Mechanical Maintenance to oversee HVAC and natural gas systems in Monterrey, Nuevo León. Responsibilities Oversee HVAC and natural gas systems in Monterrey, Nuevo León. Ensure the mechanical infrastructure operates...
- ...Vertiv Co is seeking a qualified individual to lead and supervise daily operations of the metrology laboratory in Monterrey, Nuevo León, Mexico. The role involves managing calibration systems, ensuring compliance with standards, and driving continuous improvement initiatives...
- ...IT Specialist • Link-Worldwide Link-Worldwide is seeking an IT Specialist in Monterrey, Mexico, to support the implementation, operation, and continuous improvement of Supply Chain and Logistics systems across Midea's North LATAM region. Responsibilities Implement...Lunes a viernes
- ...Job Overview Corning Incorporated in Monterrey seeks a Process Automation Supervisor to lead a team of engineers in the development and startup of high-volume manufacturing equipment. The role includes providing engineering expertise and managing automation projects...
- ...Trane Technologies is looking for a Senior Procurement Manager in Monterrey, Nuevo León, to lead procurement strategies for residential products. This role involves collaborating with product growth teams and ensuring supplier excellence to support profitable growth...
- ...DiDi Integral is looking for a dynamic Business Partner in Monterrey to support the leadership team of DiDi Food. Your main responsibility will be to ensure the execution of the company's strategy and collaborate closely with various teams. Candidates should have over...
- ...LEGO Gruppe in Monterrey is seeking a Sr Project Manager to lead strategic initiatives that will transform manufacturing operations. The idóneo candidate will have strong experience in project management and deep analytical capabilities, influencing cross-functional...
- ...Wabtec Corporation in Monterrey, Actual León, Mexico is looking for a sourcing professional to manage supplier relationships and commodity strategy. This role includes developing supplier market intelligence and overseeing contracts for machined parts. Qualifications...
- ...Link-Worldwide is seeking an HR Plant Lead in Monterrey, Mexico to join their leadership team. This position involves strategic input, HR solutions, and effective teamwork to enhance employee engagement and optimize HR processes. Candidates should have at least 4 years...Trabajar en la oficinaTrabajo híbrido
- ...Position Link-Worldwide in Monterrey, Nuevo León is seeking a professional for Talent Development Programs. Responsibilities You will manage and promote development initiatives by aligning with stakeholders and monitoring KPIs. Qualifications The idóneo...
- ...Caterpillar Financial Services Corporation in Monterrey, Reciente León is looking for an IT Test Coordinator to lead testing activities across enterprise applications. This role demands strong communication skills, stakeholder management, and oversight of testing strategies...Tiempo completoTrabajar en la oficina
- ...Corning Incorporated in Monterrey, Reciente León is seeking an IT Solution Architect for Logistic Execution Systems. This role is pivotal in transforming our logistic technology landscape, ensuring seamless integration across supply chain processes. The ideal candidate...
- ...C.H. Robinson is seeking a Trade Logistics Lead in Monterrey, Nuevo León. In this dynamic role, you will oversee the effective management of supply chain information using an internal system, ensuring operational efficiency. You’ll lead continuous improvement projects...RemotoTrabajo híbridoHorario flexible1 día a la semana
- ...Celestica Inc. is looking for a Processes & Applications Consultant 1 in Monterrey, Actual León. This role requires over eight years of experience in supply chain management, strong project leadership skills, and the ability to coordinate implementation teams for ERP...
- ...Overview Link-Worldwide is seeking a Quality Control Head in Monterrey, Nuevo León, Mexico, responsible for ensuring product... ...quality standards at every production stage. This role involves leading inspection processes, managing quality assurance documentation,...
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Loyalty Lead (Monterrey). ¡Sea el primero en aplicar!
- lider de call center Monterrey, N.L.
- led Monterrey, N.L.
- supervisor de equipo Monterrey, N.L.
- lider operaciones Monterrey, N.L.
- líder de sucursal Monterrey, N.L.
- jefe de equipo Monterrey, N.L.
- lider oxxo Monterrey, N.L.
- lider de marketing Monterrey, N.L.
- lider comisionista Monterrey, N.L.
- lider tiendas oxxo Monterrey, N.L.

