Ejecutivo de Atención a Clientes (Seguros (Cuauhtémoc)

International Insurance Service Executive

Join us and help us bring a special insurance to expats, students, work holiday programmes and companies. We insure everyone who travels abroad. From underwriting to reimbursements, we make healthcare procedures easy around the world.

The opportunity

As a BILINGUAL SERVICE EXECUTIVE , you´ll be responsible for providing advice and attention to policyholders of International Major Medical Expenses.

Your main responsibilities are to:

• Provide correct attention and advice to the insured regarding an international major expense policy, insurance processes reimbursement, hospitalization, hospital network, etc.
• Advise on the correct use of the policy (resolve doubts, give know conditions and exclusions, etc.)
• Follow up on administrative procedures with the different internal areas (Reimbursements, surgery scheduling, billing, others).
• Collaborate and interact with teams, for example, on management of files to ensure they are complete).
• Maintain direct contact with the insured, both verbal as written.

About you

• We're looking for someone who has the experience and aptitude to:
• Expense Insurance, Sale Force and Microsoft Office 365.
• Be a good communicator.
• Used to dealing with customers.
• With 3+ years of strong customer service experience.
• Comfortable with providing support.
• B2 level or native of English and French communication skills.

What we offer

• Salary $20,000.00 gross per month.
• 25 days vacation.
• 30 days bonus.
• Grocery vouchers.
• Major Medical Expenses Insurance.
• Hybrid Modality (from the 3rd month you work 2 days in the home office and 3 days in the office).
• Monday to Friday from 8:30 a.m. to 6:00 p.m.
• Workplace: Roma Norte, CDMX.
• Tipo de puesto: Jornada completa.
• Sueldo: $19,000.00 - $20,000.00 al mes.
• Lugar de trabajo: Empleo presencial.