Partner Support Specialist (Cuauhtémoc)

What we do

ACSL, headquartered in Antwerp Belgium, is a young and growing company that provides an international B2B trading platform able to manage all aspects of online procurement. We offer a sophisticated E-procurement solution, which allows our customers to control content, specification standards and integral pricing for all major OEM products in managed hardware and services catalogs and this in over 175 countries globally.

What BP desk is doing

ACSL manages a large range of IT resellers (referred to as BP - Business Partner) around the world. The BP desk is managing the relation with all these BP’s. We have more than 20 people working for our BP desk, they all report to the BP desk teamleaders who report to the BP desk manager. Our Partner Support Specialists (PSS’s) are located in various countries around the world and work from home or from one of our co-working spaces.

What you will do

The PSS is responsible for building, maintaining and further developing the relation with some of the BP’s.

Your daily tasks/responsibilities at the BP desk will consist of following

• BP basic set up and training
• BP open items management - make BP fully autonomous
• BP profile completion and surveys
• BP relationship and development management
• BP local business development

?Daily tasks involve as well

• Handling/prioritizing escalations, requests and/or urgent tasks from inside/outside the system
• Keeping track of daily/weekly KPI in regard to order processing and BP account management
• Following up with BP’s via the platform, chats and calls
• Assisting BP with completion of their corporate profile and with updating orders

The job knowledge and competency is built through structured step-by-step training and supportive coaching from management and peers.

What skills we are looking for

• you are precise, detail-oriented and deliver high quality work based on guidelines and procedures
• you have an analytical mindset and like to solve problems
• you work in a steady, consistent way and respect deadlines
• you are helpful and have a supportive way of communicating with others but at the same time can be a persuasive and convincing communicator when required
• you are a good and patient listener but also possess a sufficient degree of assertiveness to guide the BP in the right direction
• you follow the guidelines and defined procedures
• you are able to work in an (online) team environment
• you want to become an expert in your job
• you are willing to develop your current knowledge with further training
• you have strong MS Office/computer skills
• you have a good knowledge of English; knowledge of other languages is an asset
• you have obtained a business degree (Bachelor)

Why we like working for ACSL

• we like the multicultural work environment
• we have colleagues all over the world
• we enjoy the flexibility of a hybrid work model working partly form the hub office and partly from home
• we can build our own career and can choose our own career path