Call Center Supervisor

** On-Site position in the City of Puebla**

** Monday - Saturday Schedule**

VENTES Mexico now is in search of a Technical Operations Supervisor technology-driven investment and trading firm operating in secondary markets for live events. We operate high-volume e-commerce systems that combine strong execution with a dedication to innovation and excellence. Our Business Operations team is core to the organization and drives company performance and growth.

Job Description: As a Technical Operations Supervisor , you will help lead the daily execution of our Business Operations team, with a focus on inventory and workflow management. You will be responsible for coordinating on-site team members, delegating daily priorities, monitoring execution, escalating issues, and ensuring work is completed accurately and on time. This role is well suited for tech-savvy, detail-oriented leaders with strong English communication skills, the ability to manage competing priorities, and the confidence to guide team members in a fast-paced, high-energy environment.

Responsibilities:

● Leadership & Delegation: Ability to manage daily priorities, assign work, follow up with team members, handle escalations and ensure tasks are completed on time.

● Operational Execution: Execute and oversee end-to-end transactional workflows, ensuring accuracy, timeliness, and issue resolution.

● Process Alignment & Improvement: Ensure operational processes are aligned across teams and systems; identify gaps and drive continuous workflow and performance improvements.

● Team Coordination: Oversee on-site team workflows by prioritizing, delegating, providing operational guidance, and ensuring tasks are completed efficiently.

● Operational Initiatives: Support system implementations, process updates, and operational projects that improve transactional execution and scalability.

Who We Are Looking For:

● Experience Requirement: 3+ year of experience in operations, e-commerce, or another fast-paced environment preferred.

● Execution Focus: Highly organized with strong attention to detail and the ability to manage competing priorities.

● Problem-Solving Mindset: Comfortable identifying issues, making decisions, and resolving operational problems in real time.

● Technical Skills: Strong proficiency in Microsoft Excel and the ability to quickly learn new operational systems and software.

● Educational Qualification: Bachelor’s Degree preferred.

● Communication: Fluent in English Required (bilingual candidates preferred)

Job Details

● Benefits: Grocery vouchers, 15 days of Aguinaldo, Vacations according to the Law, Vacation premium of 25%

● Job Type: Full-time

● Schedule: Monday–Saturday, approximately 12:00 PM – 8:00 PMCST

● Work Location: Puebla, México (on-site)

Additional Requirements

Before receiving a job offer, candidates will complete a cognitive aptitude test and english proficiency test.