Collection Agent

Job Title: Collection Agent

Position Type: 12-Month Contract

Location: Mexico City, CDMX

Salary Rate: MXN 20,000/month

Job Description:

We are seeking a detail-oriented and target-driven Collection Agent to support collection activities, payment reconciliations, customer issue resolution, and external debt collection operations. The ideal candidate will have strong negotiation and communication skills, experience in collections, and the ability to work effectively in a fast-paced environment.

Responsibilities:

• Manage collection activities and related administrative processes, including payment reconciliations and follow-up.
• Provide support and coordination with external debt collection vendors.
• Identify and implement resolutions for customer issues and complaints, escalating complex cases to the appropriate leader or team for further investigation.
• Prepare collection and performance reports and provide recommendations for process and performance improvements.
• Provide training and coaching to team members and support specialized projects and user acceptance testing (UAT).
• Conduct call monitoring and monitor control processes to support quality assurance and audit requirements.
• Perform other duties and responsibilities as assigned.

Requirements:

• Bachelor’s degree in Business, Accounting, or a related field.
• 3–5 years of professional experience in collections or a related field.
• Strong negotiation skills with a target-oriented and results-driven mindset.
• Excellent attention to detail, communication, interpersonal, and time management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in English and Spanish is required to communicate with customers, external collection vendors, and internal business stakeholders in both languages.
• Good computer literacy and ability to work with relevant systems and reporting tools.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at IntelliPro Group .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.